What are the responsibilities and job description for the Customer Service Representative/Teller - TC Union Street position at Honor Bank?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. This position requires strong communication skills, attention to detail, and a commitment to delivering high-quality service.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Conduct outbound calls to follow up on customer feedback and satisfaction.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with team members to resolve complex issues efficiently.
- Uphold company policies and procedures while ensuring compliance with client service standards.
- Demonstrate excellent phone etiquette and professionalism in all communications.
Requirements
- Proven experience in customer service or client-facing roles is preferred.
- Strong data entry skills with attention to detail.
- Excellent verbal and written communication skills in English.
- Ability to handle challenging situations calmly and effectively.
- Strong problem-solving skills and a proactive approach to customer needs.
- A commitment to providing outstanding client services and maintaining high standards of quality.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Application Question(s):
- Honor Bank does run both a Federal/State background check as well as a credit employment screening due to the nature of our organization. Do you have concerns with these checks that you would like to discuss with Human Resources?
Ability to Relocate:
- Traverse City, MI 49684: Relocate before starting work (Required)
Work Location: In person
Salary : $17