What are the responsibilities and job description for the Desktop Support Engineer position at HOPCo?
Benefits:
- Competitive Health & Welfare Benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
ESSENTIAL FUNCTIONS
- Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
- Install, maintain, and troubleshoot all business applications effectively.
- Architect desktop application
- Architect wireless and network solutions
- Create printer mappings for clinical systems.
- Escalate errors to hardware and software manufacturers as necessary.
- Manage user errors and requests through the IT/Facilities help desk ticketing system.
- Document daily tasks and create user documentation as needed.
- Track company assets through inventory database timely and accurately.
- Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
- Maintain a high level of customer satisfaction.
- Maintain confidentiality.
EDUCATION
- High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
- 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
- Must have at least intermediate skills with Microsoft Office Professional Suite.
- Healthcare IT Experience is preferred.
