What are the responsibilities and job description for the Sr. Controls Technician position at Horwitz?
Job Summary:
The Senior Technical Representative for Building Automation Systems (BAS) will play a critical role in leading complex BAS projects, mentoring junior technicians, and managing relationships with key customers. This role requires advanced technical skills, leadership capabilities, and a commitment to delivering exceptional customer service. You will oversee project execution, ensure high standards of technical performance, and act as a primary point of contact for important clients.
Key Responsibilities:
- Project Leadership:
- Lead and manage high-impact BAS projects from planning through to completion, ensuring all phases meet quality standards and deadlines.
- Oversee the system commissioning process, including software loading, configuration, and diagnostics, ensuring successful project delivery.
- Develop detailed project plans, manage resources, and coordinate with various teams to resolve issues and mitigate risks.
- Mentoring and Team Development:
- Provide advanced technical guidance and training to junior technicians, enhancing their skills in system commissioning, troubleshooting, and customer service.
- Conduct regular mentoring sessions and performance reviews to support the professional development of team members.
- Facilitate the sharing of best practices and innovative techniques to improve team efficiency and project outcomes.
- Customer Relationship Management:
- Act as the primary technical liaison for key customers, maintaining strong relationships and ensuring their satisfaction with our products and services.
- Conduct regular meetings with customers to review project progress, address technical concerns, and explore opportunities for additional services.
- Manage customer feedback and resolve technical issues promptly, maintaining high levels of service and customer trust.
- Advanced Technical Expertise and Support:
- Utilize in-depth knowledge of HVAC systems, electronic test equipment, and BAS technologies to troubleshoot and resolve complex mechanical, electrical, and controls problems.
- Perform advanced system calibrations and make necessary program changes to optimize system performance.
- Ensure all technical documentation is accurate, complete, and updated, including as-built documentation and system manuals.
- Safety and Compliance:
- Adhere to all safety standards and protocols, ensuring a high level of safety for yourself, your team, and subcontractors.
- Participate in and conduct safety training sessions to maintain a safe working environment and compliance with company and industry standards.
Qualifications:
- Education:
- Associate’s Degree in Electronics Technology, Electrical Engineering, or a related field; Bachelor’s degree preferred.
- Advanced certifications in BAS technologies or HVAC systems.
- Experience:
- Minimum of 5 years of experience in BAS system commissioning, troubleshooting, and project management.
- Proven experience in leading technical projects and mentoring teams.
- Skills:
- Advanced understanding of HVAC systems, electronic test equipment, and BAS technologies.
- Strong problem-solving abilities and technical acumen in diagnosing and resolving complex issues.
- Excellent communication and interpersonal skills, with a focus on customer service and relationship management.
- Ability to manage multiple projects simultaneously and work effectively under pressure.
- Additional Requirements:
- Strong attention to detail and commitment to high-quality workmanship.
- Ability to travel to various job sites as required.
- Valid driver’s license and reliable transportation.
