Donation Processing Coordinator

Job Summary: The Donation Processing Coordinator assists the Foundation and Finance Staff and provides technical support related to fundraising software and gift processing.  Processes and acknowledges donor gifts in a timely manner, assists donors with questions/concerns, provides mailing lists and reports to foundation staff and monthly financial reports to finance.

Essential Functions:

• Serves internal customers with regard to Foundation information.
• Assists Supervisor with database maintenance, including adding, updating and purging information.
• Assists Foundation staff in maintaining prospect and donor profile information as directed by Supervisor.
• Creates gift batches for NorthStar donations; ensures accurate and timely processing.  Acts as lead liaison for all sites regarding batch preparation, Foundation donation processing and preparation, and providing Fundraising software support to Foundation staff.
• Assists with special projects relating to data needs of the Foundation team.
• Prepares month-end fundraising software reports and reconciles with Finance Department on a monthly basis.
• Ensures that gifts are acknowledged on a timely basis.
• Assists with preparation of lists and reports as needed from fundraising software database.
• Completes and analyzes reports as assigned.
• Manages communication with customers, and co-workers reaching acceptable outcomes.
• Provides administrative support to supervisor and foundation staff as needed.
• Works collaboratively and actively participates in team functions and meetings.
• Researches and updates addresses for returned mail.
• Utilizes allocated supplies and resources appropriately to ensure business outcomes are met.
• Adjusts to changes in workload and schedule based on changing departmental priorities.
• Participates in internal and external education, training, in-services and other activities to promote personal and professional growth.
• Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements.
• Adheres to C.A.R.E. Model of Service: courtesy, acknowledgment, response and empathy.

Qualifications:

• High school diploma or GED equivalent required.
• Two (2) to four (4) years of database management software experience required.  Previous customer relations experience preferred.
• Experience working with the public in a positive, efficient, compassionate manner required.
• Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information.
• Experience creating, organizing, completing projects; working with vendors.
• Extensive experience with Microsoft applications and Raisers Edge or other fundraising software experience required. 
• Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
• The physical and sensory demands of the position include:  vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted.
• Must be able to multi-task and coordinate several projects simultaneously.
• Must be eligible to work in the United States.