Hotel General Manager

Job description

Position Summary:

The Hotel General Manager will be the leader of the hotel with responsibility for all aspects of the operation, including: (1) Managing general property operational excellence, (2) Supporting the Director of Sales in Sales and Marketing Strategies, (3) Overseeing Revenue Management Strategies, (4) Performing HR responsibilities, and ensuring (5) overall Profitability of the hotel. Above all, this individual should be a great teacher and mentor to train and develop their junior staff.

Job Description:

• Review and follow-up on property guest satisfaction scores and comments. Ensure both properties maintain a strong reputation on review sites (Brand reviews, TripAdvisor, Third-Party Booking Sites, Google, etc.)
• Prepare for Brand Quality Assurance audits (i.e., Daily, Monthly, Quarterly, and Annually)
• Ability to develop and implement standard operating procedures, daily checklists, and training materials for operations staff to utilize.
• Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
• Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.)
• Directly supervises the AGM, Front Desk and Housekeeping staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations).
• Schedules front office team, maintaining adequate staffing levels while adhering to labor standard guidelines.
• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
• Participates in the preparation of the hotel’s annual budget.
• Answers inquiries pertaining to hotel policies and services
• Other duties as assigned by Senior Management or Brand Requirements

Qualifications

• Associates or Bachelor's degree in hospitality management, business administration or a related field.
• At least five years of experience in hotel management, preferably in a multi-property or dual property setting.
• Strong leadership and communication skills to manage a team across multiple properties.
• Excellent financial acumen to manage budgets, revenue and expenses for both properties.
• Knowledge of hotel operations and procedures, including housekeeping, maintenance, guest services, and food and beverage.
• Strong customer service orientation to ensure high guest satisfaction and loyalty for both properties

Job Type: Full-time

Pay: $63,589.00 - $75,675.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Nights as needed
• Night shift
• On call
• Weekends as needed
• Weekends only

Experience:

• Hotel management: 2 years (Preferred)
• Hospitality: 3 years (Preferred)

Ability to Commute:

• Memphis, TN 38133 (Preferred)

Ability to Relocate:

• Memphis, TN 38133: Relocate before starting work (Required)

Work Location: In person

Salary : $63,589 - $75,675