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Assistant Front Office Manager
$45k-60k (estimate)
Full Time 4 Months Ago
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Hotel EMC2, Autograph Collection is Hiring an Assistant Front Office Manager Near Chicago, IL

The ideal candidate for this position:

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Oversee all areas of the Guest Services operations and have the knowledgeable to step in and assist all team members while exceeding the expectations of our guests.
  • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees'' absence.
  • Create staff schedules when needed, conduct developmental performance reviews, actively resolve problems, provide open communication processes, discipline and take corrective actions, as appropriate and process payroll functions.
  • Assist the Front Office manager with the hotel's post departure evaluation systems and responses. Overall responsibility for the Reputation Management systems and follow up for the property. Oversees hotel guest satisfaction survey scores, ReviewPro, Trip Advisor, and coordinates a timely response with department managers and executives.
  • Collaborates with the Front Office Manager on ways to continually improve departmental service.
  • Support all training programs and encourage on-going development for employees.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Communicate with staff to discuss and implement strategies to continually improve customer satisfaction, occupancy levels, revenues and the culture of Hotel EMC2.
  • Seamlessly integrate Front Office Operations with internal departments (i.e. Food and Beverage, Catering and Sales, etc.).
  • Anticipate problematic situations and take proactive action to eliminate and/or minimize them.
  • Participates in the development and implementation of corrective action plans based on review of guest satisfaction surveys and social media comments.
  • Communicates critical information from internal meetings to the Front Office staff.
  • Functions in place of the Front Office Manager in his/her absence.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Strive to achieve financial success and goals.

ESSENTIAL PHYSICAL REQUIREMENTS:

Ability to stand or sit for an entire shift.

Ability to reach, bend, stoop, lift, push and pull.

Ability to lift and carry up to 30 pounds.

Ability to work in front of a computer monitor for extended periods of time.

Ability to tolerate moderate temperature changes in the building.

Ability to handle repetitive motion of the wrists, hands and fingers

QUALIFICATIONS:

  • At least 1 year supervisory experience in hotel front office
  • OPERA experience preferred
  • Ability to manage and lead each discipline of the department independently
  • Ability to work well under pressure in a fast paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Able to work all shifts including overnight as well as holidays and weekends

Source: Hospitality Online

Job Summary

JOB TYPE

Full Time

SALARY

$45k-60k (estimate)

POST DATE

11/23/2022

EXPIRATION DATE

12/21/2022

The job skills required for Assistant Front Office Manager include Front Office, Guest Service, Front Office Operations, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Front Office Manager. Select any job title you are interested in and start to search job requirements.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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