Hotel Engine is excited to add a Manager of Account Managers to our Sales Org! In this role you will lead, coach and empower our AM team as we scale. Our Account Managers are responsible for delivering results by driving retention, expansion and loyalty across our customer base. As a leader, you’ll use your previous expertise to empower your team to build world-class relationships with our customers, and help our customers maximize the value of the Hotel Engine platform. Most importantly, you’ll inspire your team to grow professionally, and help shape the next leaders of the Hotel Engine organization.

Here’s what you’ll do:

• Hire, coach, and develop a best in class Account Management team in Denver
• Own team metrics, and drive the plan to attain and exceed, quota, retention and onboarding success
• Develop a team that embodies Hotel Engine DNA, act with ownership, bias for action and will to win!
• Partner with AMs to craft account strategy to maximize revenue within your team’s portfolio. 
• Personally develop strong relationships with executive stakeholders at key accounts; play a key customer facing role in high value, high potential relationships
• Leverage data to make informed decisions about customer risk and retention; implement new and innovative approaches to increase expansion revenue
• Serve as a thought leader, customer advocate and partner to your employees and customers
• Build a creative and innovative culture, and a passion for providing an exceptional customer experience
• Collaborate cross-functionally with Sales, Project Services, Member Support, Ops and Finance to align on priorities, partner on customer needs and opportunities, and deliver increasing value over time to our customers

Here’s what we’re looking for:

• 3 years management experience leading an Account Management/Customer Success team
• 2 years of relevant work experience in building and managing high performing AM or CSM teams in technology or high growth environment 
• Demonstrated ability leading a customer facing team — strong people management, performance management, coaching and development experience
• Experience owning and managing monthly and quarterly team metrics including quota and retention
• Passion for revenue growth and is able to bring ideas to help product usage and customer retention through data driven decision making
• Previous experience selling into or driving strategy, ROI, and value conversations with executive stakeholders
• Prior experience using Salesforce
• Excellent communication skills across mediums and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must
• A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
• A self-driven, high-energy leader with excellent cross functional collaboration skills

Cash compensation:

• The base salary range for this role starts at $90,000 - $115,000/year with an OTE potential of $130,000-$150,000/year. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Remote Opportunities:

• This role is eligible for remote work.