Job Summary. The Real-Time Analyst will be the central point of contact for Client Operations’ command center, responsible for identifying and resolving issues affecting Hotel Engine’s timely service to customers as well as providing regular status updates to business leaders. The right candidate will be highly aware of contact center performance throughout the day with the ability to dynamically prioritize with a bias toward action. . Responsibi...
The Member Support Manager is a people leader in the Client Operations Member Support Team. A Manager has a team of direct reports composed of various tiers of individual contributors. They are responsible for monitoring and managing performance on a daily basis. They coach, develop and performance manage while also working collaboratively within their peer group, HR, Training & Quality, and other departments outside of Client Operations. In addi...
Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We're not a cumbersome travel management company, nor an online price aggregator. We're a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It's a true win-win. Following a 202...
Confirm with hotels that proper billing procedures are being followed and that members have a seamless experience with their reservations. Resolve difficult issues with corporate contacts with a positive, professional tone. Maintain detailed notes on all interactions with members and partners. Process client refunds in a timely manner. Provide feedback to the team in the interest of developing more efficient future processes...Hiring Fast >. Last...
Confirm with hotels that proper billing procedures are being followed and that members have a seamless experience with their reservations. Resolve difficult issues with corporate contacts with a positive, professional tone. Maintain detailed notes on all interactions with members and partners. Process client refunds in a timely manner. Provide feedback to the team in the interest of developing more efficient future processes...Hiring Fast >. Last...
Confirm with hotels that proper billing procedures are being followed and that members have a seamless experience with their reservations. Resolve difficult issues with corporate contacts with a positive, professional tone. Maintain detailed notes on all interactions with members and partners. Process client refunds in a timely manner. Provide feedback to the team in the interest of developing more efficient future processes...Hiring Fast >. Last...
Customer Service / Fully Remote - Anywhere in U.S. / $20 per hour bonuses / Medical, dental & vision / 401k match / PTO / 12p-9p MST - As a Member Support Associate you'll : Collaborate with members via phone, email and chat to manage current reservations. Confirm with hotels that proper billing procedures are being followed and that members have a seamless experience with their reservations. Resolve difficult issues with corporate contacts with ...
Customer Service / Fully Remote - Anywhere in U.S. / $20 per hour bonuses / Medical, dental & vision / 401k match / PTO / 12p-9p MST - As a Member Support Associate you'll : Collaborate with members via phone, email and chat to manage current reservations. Confirm with hotels that proper billing procedures are being followed and that members have a seamless experience with their reservations. Process client refunds in a timely manner. Provide fee...
Confirm with hotels that proper billing procedures are being followed and that members have a seamless experience with their reservations. Resolve difficult issues with corporate contacts with a positive, professional tone. Maintain detailed notes on all interactions with members and partners. Process client refunds in a timely manner. Provide feedback to the team in the interest of developing more efficient future processes...Hiring Fast >. Last...
Customer Service / Fully Remote - Anywhere in U.S. / $20 per hour bonuses / Medical, dental & vision / 401k match / PTO / 12p-9p MST - As a Member Support Associate you'll : Collaborate with members via phone, email and chat to manage current reservations. Resolve difficult issues with corporate contacts with a positive, professional tone. Maintain detailed notes on all interactions with members and partners. Process client refunds in a timely ma...
Confirm with hotels that proper billing procedures are being followed and that members have a seamless experience with their reservations. Resolve difficult issues with corporate contacts with a positive, professional tone. Maintain detailed notes on all interactions with members and partners. Process client refunds in a timely manner. Provide feedback to the team in the interest of developing more efficient future processes...Hiring Fast >. Last...
Confirm with hotels that proper billing procedures are being followed and that members have a seamless experience with their reservations. Resolve difficult issues with corporate contacts with a positive, professional tone. Maintain detailed notes on all interactions with members and partners. Process client refunds in a timely manner. Provide feedback to the team in the interest of developing more efficient future processes...Hiring Fast >. Last...