What are the responsibilities and job description for the Housing Choice Voucher Supervisor position at Housing Authority of Joliet?
Functioning for 70 years, the Housing Authority of Joliet (HAJ) has been at the forefront and steadfastly committed to bringing exceptional housing services and programs to the people of the City of Joliet, and surrounding Will County communities.
The primary purpose of the Housing Choice Voucher (HCV) Program Supervisor position is to assist the Chief Operations Officer (COO) of the agency in leading and supporting the administrative and operational activities of the HCV Program Department, ensuring the program’s compliance with all applicable federal, state, local and HUD regulations, in addition to the policies and procedures of the Housing Authority of Joliet. The incumbent is responsible, under the direction of the COO of the agency, for leading and supervising the annual and recertification process, administering policies and procedures related to the HCV Program, developing and maintaining waitlists, systems, reports, forms, and other controls that will ensure accurate and timely reporting in compliance with the aforementioned HUD and related regulations. The Program Supervisor provides direct oversight and training, ensures program compliance, prepares financial and other related departmental reports, and acts as a department representative when responding to participants, owners, or complaints. Under the direction of the COO, the Program Supervisor also oversees and assists with financial and income compliance aspects of the HCV Program, performing routine accounting functions, assisting in the preparation of financial statements and VMS reporting, PIC/HIP reporting, Yardi and other accounting system transactions, and all pertinent reporting of activities related to the HCV department. The HCV Program Supervisor, in collaboration with the COO, will support and assist with the transition, development, administration, and operation of the new department, including, but not limited to, the recommendation of organizational design, process flow, policies, and procedures while monitoring the program’s progress and success concerning HUD and Authority expectations.
Essential Duties and Responsibilities:
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, obligations, and skills may be required and assigned as needed.
Leadership: Provides clear and effective direction in setting the course of action for the department and employees. Fosters respect for all individuals and shows a personal commitment to creating a hospitable and welcoming work environment. Demonstrates knowledge of current trends and practices in the housing industry and makes informed, strategic decisions based on said knowledge. Actively seeks innovative ideas and practices to implement within the organization.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Anticipates needs and changes by evaluating trends in the market/environment, responding strategically and accordingly. Actively assists others without formal/informal direction. Operates from a learning/growth mindset and actively seeks developmental feedback.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness and professional integrity; holds oneself personally responsible for one's work; does a fair share of work and contributes to the overall success of the organization.
Commitment: Pursues and sets aggressive goals and works hard/smart to achieve them; motivates self and others for results and success; conveys a sense of urgency and brings issues to closure. Empower team members and/or direct reports to achieve goals and Agency objectives.
Professional Behavior: Exhibits positive, polite, courteous, honest, and conscientious behavior with all internal/external clients and staff.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; readily gives and actively seeks feedback; sets the tone for the organization by building a positive team spirit; puts success of the team above own interests; supports everyone's efforts to succeed.
Qualifications, Education, and/or Experience
Bachelor's Degree in business administration, public administration, or related field or a minimum of 2 years of experience in public and/or assisted housing, with a minimum of 1 year in leading a major program in a supervisory capacity. An equivalent combination of education and experience may be considered. Must learn other computer software programs as required by assigned tasks. Must possess or obtain certification as an HCV Program Manager within 1 year of employment. Must possess a valid state-issued driver’s license and be insurable under the Authority’s plan.
To perform this job successfully, the employee must frequently remain stationary. Daily movements include sitting, standing, operating computers and other office equipment, moving about the office, and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
Disclaimer: This job description is not intended to be all-inclusive; an employee may also perform other reasonably related job responsibilities as assigned by immediate supervisor and other leadership as required. The Housing Authority of Joliet reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, duties, functions, and requirements.
The primary purpose of the Housing Choice Voucher (HCV) Program Supervisor position is to assist the Chief Operations Officer (COO) of the agency in leading and supporting the administrative and operational activities of the HCV Program Department, ensuring the program’s compliance with all applicable federal, state, local and HUD regulations, in addition to the policies and procedures of the Housing Authority of Joliet. The incumbent is responsible, under the direction of the COO of the agency, for leading and supervising the annual and recertification process, administering policies and procedures related to the HCV Program, developing and maintaining waitlists, systems, reports, forms, and other controls that will ensure accurate and timely reporting in compliance with the aforementioned HUD and related regulations. The Program Supervisor provides direct oversight and training, ensures program compliance, prepares financial and other related departmental reports, and acts as a department representative when responding to participants, owners, or complaints. Under the direction of the COO, the Program Supervisor also oversees and assists with financial and income compliance aspects of the HCV Program, performing routine accounting functions, assisting in the preparation of financial statements and VMS reporting, PIC/HIP reporting, Yardi and other accounting system transactions, and all pertinent reporting of activities related to the HCV department. The HCV Program Supervisor, in collaboration with the COO, will support and assist with the transition, development, administration, and operation of the new department, including, but not limited to, the recommendation of organizational design, process flow, policies, and procedures while monitoring the program’s progress and success concerning HUD and Authority expectations.
Essential Duties and Responsibilities:
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, obligations, and skills may be required and assigned as needed.
- Manages the work of the HCV staff, including assigning, planning, and reviewing work, evaluating performance and assisting the COO of the HCV program with completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training, acting on employee problems, and recommending and implementing corrective action plans.
- Supports the COO of the HCV program with the transition to internal control, organizational design, administration and operation, and development of approvable operating budgets for the new HCV program department.
- Develops and documents internal processes and ensures program compliance with Authority and department objectives, federal, state, and local statutes, rules, regulations, policies, procedures, and other guidelines, making appropriate recommendations to improve efficiency and effectiveness.
- Coordinates the Housing Assistance Payments (HAP) issuance process by reviewing information to ensure accuracy, creating pre-check reports, correcting errors, and providing timely and accurate HAP payments for both the landlord’s payment and utility reimbursement to tenants.
- Works with the Finance department to perform the routine accounting work involved in the processing of HAP check runs and utility reimbursements, cash receipts for repayment agreements from tenants and landlords, posting to the general and tenants’ ledger, and the reimbursement of incoming portability payments to Housing Authorities.
- Ensures that initial portability billing and billing changes are provided to initial housing authorities timely. Reviews and reconciles portability receivables.
- Assists the HCV and Finance departments in preparing reports for month-end and board reports, reconciling port billing.
- Understand the general ledger and the processing of receipts for HCV and PHA portability payments.
- Reviews EIV reports for discrepancies and compare them with staff-calculated income amounts to ensure accuracy, identify potential issues, provide necessary training, and recommend corrective action.
- Ensures that participant files are complete and correct: payment standards are correctly applied, approved contract rents are reasonable, and landlord contracts are executed timely in accordance with HAJ policies and HUD requirements.
- Assists the COO of the HCV program with ensuring the HAJ meets SEMAP compliance requirements by developing and instituting appropriate and effective self-assessment tools and processes, developing custom forms and reports enabling supervisors to measure SEMAP indicators for compliance, and ensuring that the department utilizes self-assessment processes, analyzes self-assessment data, and corrects deficiencies. Utilizes the review of management self-assessment outcomes to identify the need for additional team and/or individual training, and opportunities for improvement of systems and processes.
- Meets with landlords, tenants, and employees to provide updated information concerning HCV and other HUD programs; receives and resolves on behalf of the COO, the department and the Authority, complaints and issues concerning and related to the HCV Program.
- Disseminates program and regulation changes to subordinates, landlords, tenants, employees, and other stakeholders; ensures that all interested parties thoroughly understand new and/or revised regulations and programs.
- Prepares and analyzes various reports; provides research information for executive staff and responds to correspondence; prepares monthly reports on the status of the HCV Program.
- Utilizes TYT to make leasing recommendations based on projections. Reviews the leasing plan periodically with the Finance team and recommends changes to the plan as projections change.
- Utilizes the HAJ’s Yardi tenant accounting software and/or other systems as required.
- Performs other duties as assigned.
- Work proactively with the finance compliance team in preparation for the yearly audit.
- Knowledge of HUD regulations, rules, policies, and other federal, state, and local laws related to low-income and affordable housing.
- Comprehensive and demonstrable knowledge of the U.S. Department of HUD, Housing Choice Voucher (HCV) Program, and related program policies and procedures.
- Ability to interpret and implement complex and changing federal policies and regulations.
- Ability to meet related program deadlines.
- Knowledge of program budget development and familiarity with industry best practices.
- Strong commitment and ability to assist in staff's professional development and training.
- Ability to effectively communicate, verbally and in writing, both within the organization and externally.
- Ability to effectively prepare clear, concise letters, reports, and procedures; maintain documentation and complete required forms.
- Ability to negotiate and resolve conflict.
- Must demonstrate competency with technology solutions and Microsoft Office Suite applications (word, excel, outlook)
- Ability to perform basic arithmetic calculations and read, write, and speak English.
Leadership: Provides clear and effective direction in setting the course of action for the department and employees. Fosters respect for all individuals and shows a personal commitment to creating a hospitable and welcoming work environment. Demonstrates knowledge of current trends and practices in the housing industry and makes informed, strategic decisions based on said knowledge. Actively seeks innovative ideas and practices to implement within the organization.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Anticipates needs and changes by evaluating trends in the market/environment, responding strategically and accordingly. Actively assists others without formal/informal direction. Operates from a learning/growth mindset and actively seeks developmental feedback.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness and professional integrity; holds oneself personally responsible for one's work; does a fair share of work and contributes to the overall success of the organization.
Commitment: Pursues and sets aggressive goals and works hard/smart to achieve them; motivates self and others for results and success; conveys a sense of urgency and brings issues to closure. Empower team members and/or direct reports to achieve goals and Agency objectives.
Professional Behavior: Exhibits positive, polite, courteous, honest, and conscientious behavior with all internal/external clients and staff.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; readily gives and actively seeks feedback; sets the tone for the organization by building a positive team spirit; puts success of the team above own interests; supports everyone's efforts to succeed.
Qualifications, Education, and/or Experience
Bachelor's Degree in business administration, public administration, or related field or a minimum of 2 years of experience in public and/or assisted housing, with a minimum of 1 year in leading a major program in a supervisory capacity. An equivalent combination of education and experience may be considered. Must learn other computer software programs as required by assigned tasks. Must possess or obtain certification as an HCV Program Manager within 1 year of employment. Must possess a valid state-issued driver’s license and be insurable under the Authority’s plan.
To perform this job successfully, the employee must frequently remain stationary. Daily movements include sitting, standing, operating computers and other office equipment, moving about the office, and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
Disclaimer: This job description is not intended to be all-inclusive; an employee may also perform other reasonably related job responsibilities as assigned by immediate supervisor and other leadership as required. The Housing Authority of Joliet reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, duties, functions, and requirements.