Southwest Housing Compliance Corporation

Resident Relations Specialist

Job Description

Southwest Housing Compliance Corporation (SHCC) is looking for a customer service oriented candidate to work in a fast-paced resident help desk environment. SHCC has served the U.S. Department of Housing and Urban Development (HUD) as high-performing Contract Administrator for over 22 years. In this role, we are proud to serve over 60,000 households in the states of Texas and Arkansas to ensure they receive healthy and safe housing through a high-level leasing and management service in accordance with HUD's mission.

DEADLINE FOR APPLICATIONS: Open Until Filled

What you will do in this position:

• Receives, reviews and responds to customer calls, emails, and letters on a wide variety of concerns, including (but not limited to): unaddressed maintenance issues, property policies, rent calculations, utility disruptions, interpersonal conflicts
• Ensures that all calls are addressed in a friendly and professional manner and that initial follow up communication occurs within specific timeframes
• Researches HUD policies and provides education and guidance to residents and owners/agents.
• Performs timely and accurate data entry
• Maintains accurate documentation for each concern and follows up with all parties until fully resolved
• Communicates clearly and concisely via phone and email with owners, agents, and HUD representatives

More about this position:

The right candidate will possess the following skills:

• Experience providing compassionate and professional customer service to a wide variety of clientele
• Strong oral and written communication skills
• Ability to multitask
• Experience in affordable housing or government industry is preferred, but not required.
• Strong computer skills (Google Suite, Microsoft Office Suite, Document Management System experience is a plus!)

More about the team:

The SHCC Resident Relations Department is a tight knit team of affordable housing professionals. We proudly scored 3.6 (on a 0 to 4 scale) on our most recent Customer Satisfaction Survey! Here is some of the feedback we received:

"The call center is always a willing participant to provide a solution between the tenant and Owner."

"Each time we receive a call from the call center, we are greeted with such respect and courtesy!"

"SHCC has always been our Contract Administrator and we hope that they always will be! SHCC is awesome about returning calls and emails. I love that you can send an email with a question and get a response email with an answer from SHCC!"

Benefits:

• Paid sick leave, annual leave & federal holidays
• Long and short-term disability
• Health, dental and vision coverage
• Supplemental insurance options

Schedule & Salary:

• Work from home eligible
• 8 hour shift, predictable schedule
• Monday - Friday, 8:00 - 5:00
• $21.30/hour with annual merit increase potential

APPLICATIONS FOR EMPLOYMENT: SHCC is a subsidiary of the Housing Authority of the City of Austin (HACA). Applications for open posted positions can be submitted online at the following website: https://hacanet.applicantpro.com/ We also accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website at (www.shccnet.org) to learn more about what we do; view and apply for vacant positions or sign up for job alerts at our career site. SHCC is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER