Adoption Counselor

Job Description

Job Description

Position Overview :

To use good customer service skills in working with Adopters throughout the adoption process and place animals available for adoption into loving homes. Have a love for animals and the adoption process. Be able to process all adoption paperwork thru all stages. Work with animals, customers and volunteers in a professional, friendly manner.

Principal Duties and Responsibilities :

• Greet Visitors and help them throughout the sign in and adoption process
• Answer phone calls, check messages and respond to emails in the Adoption Department mailbox daily
• Take photos of new animals as they arrive in the Adoption Department, download and place in Pet Point under animal
• Make kennel cards and place on proper kennel of animals
• Place animal paperwork in proper cabanas and kennel room binders
• Check inventory weekly on available animals for adoption
• Clean kennel cards, along with adopted, stray hold, project dog stickers
• Help customers bring in donations then complete, sign and copy donation receipt
• Move dogs & cats to service center, clinic, kennels or recovery area
• Recognize when an animal is sick and inform Adoption Manager, email clinic so that they may be checked quickly and spread of disease or illness is kept to a minimum
• Go over and explain the Adoption Application with potential adopters and verify all information on application is correct and true
• Process animal and potential adopters paperwork in Pet Point and AVI systems throughout the surgery, exit exam, illness and adoption process
• Handle meet n greets with adopters and our animals & meet n greets with adopter’s dogs and HHS dog(s)
• Be able to explain adoption paperwork and medical chart on adopted animals and direct them to the clinic for rabies tag and dewormer
• Enter surgery notes into AVI on animals
• Select animals for Pet of the Day, TV, U-tube video or slide show
• Make sure doors are unlocked at 11 : 00 am and locked at close of day
• Go over outcome paperwork with Adopter and collect adoption fee
• Clean up after animals when necessary

Supervision Received :

The Adoption Supervisor and or Adoption Manager will oversee all Adoption Counselor staff on a daily basis. Adoption Supervisor will make all work schedules for staff and inform counselors of mandatory staff meetings and training classes.

Supervision Exercised :

To oversee that all visitors and volunteers are following HHS guidelines and report to Adoption Supervisor.

Qualifications & Skills :