234 Front Desk Representative Jobs in Houston, TX
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Houston Texans is Hiring a Front Desk Representative Near Houston, TX
Our Texans Teammate Habits:
- Dedication to the team
- Be adaptable
- Passion for work
- Win with integrity
- Own the outcome
Basic Function: Answer all incoming telephone calls, greet all guests and issue name badges, coordinate courier activities, and assist with staff tasks or projects as assigned or approved by Director of Guest Experience.
Duties/Responsibilities:
- Adhere to mandatory daily business professional attire.
- Answer all incoming telephone lines while delivering exceptional customer service.
- Greet guests, enter guest identification information into name badge printing system (Raptor) and advise staff members of guest(s) arrival. Collect visitor name badges upon visitor’s exit from Club office premises.
- Work with Club Security personnel as necessary to ensure unauthorized persons are not allowed in Club’s offices.
- Coordinate courier deliveries and pickups (not parcel deliveries); advise recipients of deliveries and follow up to ensure pickup from front desk in a timely manner.
- Complete administrative and clerical tasks for Guest Experience Department.
- Assist with answering fan feedback as well as logging all fan feedback within 24 hours
- Key draft documents and assist in proofreading documents when requested.
- Assist with copying, filing and distribution of materials including credentials.
- Assist with Guest Experience department day-to-day operational duties.
- Order office supplies for Event Services department and Club office.
- Ensure that all on-hold features, and recordings (including office closure messages) are accurate and up to date (coordinate with Club Information Technology personnel and in-house “talent” as necessary).
- Position requires Home Gameday duties and responsibilities.
- Take an active role in learning about Club events as well as other NRG Stadium and NRG Park events in order to serve callers more effectively.
- Perform various other tasks that may be assigned from time to time by Director of Guest Experience.
Skills Required:
- Demonstrate enthusiasm for the role and excitement about the position and organization.
- Must be prompt and dependable at all times.
- Must project a professional image and demeanor and provide a high level of customer service.
- Proficiency in use of Microsoft Office software applications.
- Organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
- Effective verbal and written communication skills.
- Display patience and excellent listening skills to respond appropriately and interact positively with upset customers.
- Ability to maintain confidential and/or proprietary information.
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
- Bachelor’s degree from a four-year accredited college or university preferred.
- High School Diploma required.
- Previous experience as a receptionist or Administrative Assistant preferred.
FLSA Status: Non-Exempt
Department: Guest Experience
Reports to: Director of Guest Experience
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
Job Summary
Full Time
Sports & Recreation
02/04/2023
12/29/2023
houstontexans.com
HOUSTON, TX
100 - 200
2000
Private
ROBERT C MCNAIR
$10M - $50M
Sports & Recreation
Related Companies
About Houston Texans
Houston Texans is an official team website that provides headlines, news, videos, photos, tickets, rosters, stats, schedule, and gameday information.
The job skills required for Front Desk Representative include Microsoft Office, Listening, Written Communication, Time Management, Integrity, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Representative. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Front Desk Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/10/2022: Springfield, MA
Responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay.
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May also be asked to update appointment calendars, validate parking tickets or perform filing and clerical duties.
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Processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area.
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Coordinated and organized front desk operations to ensure excellent guest service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Representative jobs
Requires a minimum of High School Diploma or GED.
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1+ years of experience as Front Desk Representative or similar role.
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Proven experience as front desk representative, agent or relevant position.
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Use front desk skills to complete their job efficiently.
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With experience in customer service.
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Step 3: View the best colleges and universities for Front Desk Representative.
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