Senior Practice Manager

Howard Brown Health is a nationally recognized leader in LGBTQ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

 Why Join Us?

• Be part of a mission-driven organization dedicated to health equity and social justice.
• Work in a supportive, inclusive, and culturally competent environment.
• Access to continuous learning opportunities and professional development.
• Comprehensive benefits package.
• Contribute to groundbreaking health initiatives and research.

Benefits

• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO, and PPO Select Plans
  • BCBS Dental

• BCBS Vision
• Paid Time Off:
• 3-weeks paid vacation and 1-week of personal time
• 12 accrued sick days per year
•  10 paid holidays, including Juneteenth
• PTO Exchange allows employees to turn unused PTO into liquid assets
• 401k program with up to 5% employer match after 90 days 
• Employer-paid basic life insurance valued at one times the annual salary
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

Salary:

Starting: $92,449.88

What you can expect:

A Practice Manager manages and oversees the day-to-day operations of a health center and partners closely with the center’s clinical leadership, behavioral health, social services and public health teams to achieve the short and long-term operations goals of the center. This role manages and mentors health center staff in providing high-quality healthcare and ensures that the health center meets or exceeds patient needs and succeeds financially.

How you will make an impact:

• Manages the day-to-day operations of a health center(s) and serves as the single point-of-contact for all facilities and safety matters.
• Manages all direct reports and communicates expectations, monitors and manages performance, and provides coaching, feedback, and development opportunities on a regular basis.
• Ensures the center’s compliance with OSHA, IDPH, and other regulatory agency standards in partnership with the center’s Medical Director.
• Ensures the highest standard of customer service and conducts investigations to evaluate and address staff and patient compliance and related issues.
• Plans, organizes, and conducts monthly staff meetings to review the center’s operations performance and related outcomes.
• Ensures the coordination of workflow and daily schedules and adheres to Patient Centered Medical Home (PCMH) principles and practices including the implementation of daily team huddles.
• Ensures adherence with organizational policies related to safety, clinical service delivery, human resources management, and quality improvement.
• Participates as an active member in organization-wide quality and performance improvement initiatives.
• Performs related duties as assigned.

What you will bring to Howard Brown Health:

QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED: 

Education and Experience:

Education and Experience:

• High school diploma or equivalent required. Bachelor’s degree in healthcare, business administration, or related field preferred.
• Minimum seven (7) years experience in operation management required. Of the seven years experience, at least three (3) years progressive healthcare management experience including direct people management required.

Knowledge, Skills, and Abilities:

• Ability to create a patient-centered environment that recognizes values and advances the organization’s mission
• Ability to maintain knowledge of current practices and the roles and functions of patient care team members directly reporting to the Practice Manager
• Ability to maintain knowledge of current practices and the roles and functions of patient care team members, on-site or remote, not directly reporting to the Practice Manager
• Strong customer service and client orientation skills
• Strong oral and written communication skills
• Intermediate skills in Microsoft Office tools (Word, Excel, Outlook)
• Knowledge of Patient Centered Medical Home (PCMH) principles and practices
• Strong organizational skills and ability to manage time efficiently
• Willingness and desire to work with the LGBTQ community
• Fundamental understanding of DEI principles

Preferred: 

• EPIC EHR experience is preferred.

• Bilingual - Spanish/English is preferred.

 ADA SPECIFICATIONS

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones, and other office equipment.
• Requires ability to sit and stand for extended periods of time.
• May require occasional bending and lifting up to 25 pounds.
• Operating a motor vehicle.
• May require periodic travel.
• Repetitive motions that may include the wrists, hands, and/or fingers
• Operating heavy equipment or power tools

EQUAL OPPORTUNITY STATEMENT:
Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Salary : $92,450