ITAD Technician

Asset Retirement Technician 

General characteristics

The Asset Retirement Technician will process IT assets for resale, refurbishment, or recycling. Responsibilities include but are not limited to, testing/refurbishing equipment, accurately entering inventory in a database. To succeed in this role, the individual should have customer service skills and attention to detail, as well as knowledge of or the desire to learn about IT equipment.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Test and refurbish IT equipment
2. Enter product details and specifications into an inventory database
3. Clean refurbished products for remarketing
4. Cultivate positive working relationships with both internal and external stakeholders
5. Proficient in all department and company policies, procedures and processes.
6. Maintain warehouse environment to HTG standards as assigned
7. Report consistently and on time to work
8. Report on time and consistently to all team meetings
9. Perform other work-related duties as assigned

Skills/Competencies

1. Excellent attention to detail
2. Flexible. Willing to fill in where business needs dictate, and go above and beyond what is required
3. Technical Capacity
4. Exceptional customer service skills
5. Accurate data entry skills
6. Excellent verbal and written communication skills
7. General knowledge of consumer electronics (computers, mobile devices, and peripherals)
8. Proficiency with MS Excel, Outlook and Access
9. Internet research skills
10. Ability to communicate and cooperate with customers to resolve issues
11. Ability to work in a team and take direction well

Required Education and Experience

1. High School Diploma or equivalent
2. Customer service experience

Preferred Education and Experience

1. Previous ITAD experience and familiarity with asset management/value recovery programs
2. Technical skills to troubleshoot and repair computer related issues 

Who is HTG, Inc.?

HTG is a national solution provider exceeding customer expectation delivering secure end-to-end lifecycle management solutions.  Custom integrations, geographically dispersed technology deployments, proactive managed services, staff augmentation and secure IT asset disposition (ITAD) solutions, HTG delivers nimble and scalable expertise at every stage of the IT lifecycle.

Benefits

• Health Insurance
• Vision Insurance 
• Short-Term Disability and Life Insurance 
• Dental Insurance 
• Employee Assistance Program
• PTO and Paid Holidays
• 401(k) program with company match

Salary : $18