What are the responsibilities and job description for the Elite Customer Success Manager (Volleyball / Multi-Sport) position at Hudl?
Your Role
We’re looking for an Elite Customer Success Manager to join our Sales team, with a focus on our North American elite volleyball (NCAA DI and professional) market and other multi-sport NCAA DI and professional leagues. Our Elite Customer Success Managers look after a portfolio of clients, helping to ensure customers make the most of their Hudl products while ensuring the company a high ROI from their subscription. The number one priority? Renewals for next season.
In this role, you’ll:
- Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
- Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
- Work toward goals. Throughout the year, CSMs work towards achieving quarterly and yearly renewal and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.
Our priority is to hire someone for this role who lives near our offices in Lincoln or Omaha, Nebraska, but we're also open to remote candidates who live in the following states: AL, AZ, FL, GA, ID, IL, IN, IA, KS, KY, LA, MA, MI, MN, MO, NE, NH, NC, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY.
Must-Haves
- A Hudl guru. You’re familiar with high-performance workflows and global best practices in a variety of sports. You understand how Hudl’s tools relate to multiple sports, and can recommend solutions in recruitment (scouting) and team performance (coaching and analysis).
- Excellent communicator. Presentation skills are key in this role.
- Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
- Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.
- Empathetic. You can step into the customer’s world and understand their problems to provide better solutions.
- Organized. You have workflows and processes that help prioritize what’s most important.
- Delegator. You know what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer.
Nice-to-Haves
- Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
- Growth mindset. You’re not willing to settle for where you’re at.
- Previous sales experience. You’ve walked the walk.
Our Role
- Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
- Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
- Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
- Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
- Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.
Compensation