What are the responsibilities and job description for the Edge Technician position at HUNTER COMMUNICATIONS?
Description
Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service.
At Hunter Communications, all employees are offered a rich benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities.
Job Summary
In order to support our growth trajectory, we are looking for an Edge Technician to provide first tier support for our network operations center. In this role, you'll work closely with customers onsite as well with the internal network operations team to install, configure, and troubleshoot customer networks.
Duties and Responsibilities
- Tier 1 NOC and Voice support.
- Provision, configuration, and install network infrastructure devices such as routers, switches, firewalls, customer premise equipment, wireless access points, VOIP phones, and analog devices.
- Troubleshoot and resolve customer tickets involving data and voice.
- Monitor network monitoring dashboard for outages or customer affecting issues.
- Document and report all network incidents and outages according to policy
- Tasks and projects relevant to the position as needed relevant to the position
Requirements
- Ability to proficiently use Windows, Linux OS (optional though beneficial).
- Proficient with computers and baseline IT knowledge.
- Familiar with routing and switching.
- Familiar with phone systems including PBX, VOIP, and Analog.
- Networking knowledge encompassing OSI model layers 1-3
- Ability to troubleshoot networks using tools such as Wireshark, ping,traceroute, etc.
- Good verbal and written communication skills.
- Good troubleshooting abilities.
- Good time-management skills.
- Strong personal motivation.
- Able to work independently when needed and function as part of a team.
Desired Education and Experience
- Bachelor's Degree in Information Technology, Computer Science, or Networking preferred.
- Juniper JNCIA-Junos/JNCIS-SP, Comptia A /Net , Nokia NRS 1, Cisco CCNA, or similar certifications preferred.
- 1 Year of IT/Networking experience preferred.
Learn more about careers at Hunter Communications
Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Salary : $22 - $25
