What are the responsibilities and job description for the RN Care Manager - Emergency Department position at Hutchinson Regional Healthcare System?
Provides coordinated care for patients newborn through geriatric by developing, monitoring and evaluating interdisciplinary care
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
ESSENTIAL FUNCTIONS:
- Develops interdisciplinary care plan and other care management by coordinating information and care requirements with other care providers for specific group of patients.
- Maintains ongoing communications with referral sources and obtains accurate information on new patients.
- Receives calls from physicians, ED, outside referral agencies, hospitalists, etc. and facilitates transfers/admissions and bed placement.
- Serves as first-line contact for physicians and outside referring agencies.
- Collaborates with physicians and referring agencies in determining patients’ acute placement needs.
- Demonstrates a high degree of commitment to customer service excellence.
- Exhibits exemplary interpersonal relationship skills, along with concise written and verbal communications.
- Submits completed referral documentation within established time parameters.
- Investigates and notifies Care Management Director of any potential referral denials; communicate approved referral denials to appropriate personnel and document refusal appropriately.
- Follows regulatory requirements for HIPAA and EMTLA.
- Provides coverage for ED care management as assigned by supervisor.
- Accesses medical records as necessary.
- Documentation of all calls.
- Actively works with physicians on appropriate inpatient and outpatient status.
- Complies with hospital and legal requirements by fostering nursing practices that adhere to the philosophy, goals, and standards of care.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
- Ability to develop patient plan of care.
- Extremely skilled in customer service.
- Demonstrated ability to communicate effectively.
- Ability to critically think through a patient’s care needs
REQUIRED BEHAVIORAL SKILLS:
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Integrity:
- A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
- The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
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Compassion:
- A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
- Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
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Accountability:
- Demonstrated track record of ownership of situations, projects and issues.
- Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
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Respect:
- Demonstrated ability to collaborate with a diverse population.
- Treat all internal and external customers with a positive, proactive service orientation.
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Excellence:
- Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.
- Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
- Demonstrated ability to manage and provide coaching and leadership on complex projects.
- Must be able to lead and/or facilitate process improvement.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
- Completion of an approved school of nursing program.
- One-year experience as a registered nurse.
- Case management/UR/Access Center experience preferred.
PREFERRED EDUCATION AND EXPERIENCE:
- BSN
- Care management and/or access center experience.
LICENSURE OR REGISTRATION REQUIRED:
- Current licensure as an RN in the State of Kansas.
PREFERRED LICENSURE OR REGISTRATION:
We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.
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