What are the responsibilities and job description for the Front Office Host position at Hyatt Centric?
Organization- Hyatt Centric Philadelphia
Summary
A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem-solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity.
Hosts should possess strong communication skills, be detail-oriented, be comfortable with technology, and be confident in basic financial transactions.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Centric team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Shifts will require weekends and holidays with a guaranteed two days off during the week. Times of shift to be flexible between 1 st and 2 nd shift.
Hyatt is an Equal Employment Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Responsibilities include:
Summary
A Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem-solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity.
Hosts should possess strong communication skills, be detail-oriented, be comfortable with technology, and be confident in basic financial transactions.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Centric team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Shifts will require weekends and holidays with a guaranteed two days off during the week. Times of shift to be flexible between 1 st and 2 nd shift.
Hyatt is an Equal Employment Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Responsibilities include:
- Display empathy and demonstrate listening skills in all interactions
- Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guests with room key,s and offer luggage assistance
- Tailor interactions based on guests’ needs and available data
- Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
- Provide appropriate recognition to members of Hyatt’s loyalty program
- Respond accurately to inquiries and offer knowledge of the hotel features/general information
- Approach guest issues with compassion and recover service as appropriate
- General cashiering skills
- Work collaboratively and effectively with other hotel departments
- End of day econciliation and business close reports
- Partner with overnight security and engineering should any guest issues arise
- Provide detailed pass down for the next shift
- The ideal candidate will have previous front desk, customer service experience and professional presentation
- Excellent interpersonal, organizational and communication skills
- Basic computer systems knowledge
- Opera knowledge preferred
- Ability to stand for long periods of time
- Fulfill a flexible schedule to include afternoon, evening, weekend & holiday shifts.
- Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best
