Executive Housekeeping Manager

Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. Because we move quickly and decisively, we maintain a consistent record of fast-paced development. This growth allows our associates to quickly gain valuable experience and develop as professionals. At every level of the business, our associates share a leadership mindset and embrace ownership over their unique responsibilities.

What can you add to this dynamic team? We hope to hear from you today.

The Hyatt House Mall of America is currently seeking qualified candidates for the position of Head Housekeeper.

The main responsibilities of this position include: To supervise and where appropriate carry out laundry and housekeeping duties to achieve clean and comfortable accommodations and the professional and cost effective running of the department, in accordance with standards required by the management company and the brand.

Please note: ***The working schedule is solely based upon the needs of the hotel business, meaning that the hours worked are directly affected by the hotel’s occupancy. ***

Other Duties include but are not limited to:

• Provides leadership to the department and maintains an effective position of authority.
• Projects a professional image in all aspects of work performance, which includes but is not limited demeanor, attire, and attendance.
• Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management.
• Responds to any employee concerns, maintenance conditions, guest problems, breach of security, and/or emergencies in accordance to company/brand/legal requirements.
• Communicates with the General Manager consistently and on an on-going basis in terms of pertinent information regarding the department and hotel issues.
• Creates and maintains an environment to develop Team spirit among the staff that promotes quality service behaviors (i.e. listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism).
• Assigns tasks and goals, and ensures that all work responsibilities and assignments are completed satisfactorily by staff at the end of each working shift.
• Serves as primary trainer for department.
• Demonstrates the ability to perform the duties of the reporting employees, filling in and helping to support those employees.

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Weekends as needed

Experience:

• Housekeeping Manager: 3 years (Required)

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person