What are the responsibilities and job description for the Front Desk Manager position at Hyatt House Mall of America- MSP Airport?
Overview
We are seeking a highly organized and proactive Front Desk Manager to oversee the daily operations of our front desk team. The ideal candidate will possess exceptional time management skills and a strong administrative background. This role is crucial in providing excellent customer service and ensuring the smooth functioning of our office environment. The Front Desk Manager will be the first point of contact for clients and visitors, making a positive impression essential.
Responsibilities
- Supervise front desk staff, ensuring efficient operations and high-quality customer service.
- Manage scheduling, appointments, and inquiries via phone systems and in-person interactions.
- Maintain organized filing systems and manage office documents using Google Suite.
- Proofread correspondence and documents for accuracy and professionalism.
- Handle administrative tasks such as data entry, inventory management, and office supplies procurement.
- Train new staff on front desk procedures, phone etiquette, and customer service best practices.
- Assist clients with inquiries, providing information about services and facilities.
- Ensure the front desk area is welcoming, clean, and well-maintained at all times.
Experience
- Proven experience in an administrative or front desk role is preferred.
- Strong time management skills with the ability to prioritize tasks effectively.
- Proficiency in Google Suite applications (Docs, Sheets, Calendar).
- Excellent proofreading abilities to ensure all communications are error-free.
- Familiarity with office equipment and phone systems to facilitate smooth operations.
- Bilingual candidates are highly encouraged to apply as this will enhance communication with diverse clientele.
- A professional demeanor with outstanding interpersonal skills is essential for success in this role.
If you are a motivated individual looking to contribute to a dynamic team while enhancing your career in office management, we encourage you to apply for the Front Desk Manager position.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Experience:
- Front Desk Supervisor: 3 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Minneapolis, MN 55425 (Required)
Ability to Relocate:
- Minneapolis, MN 55425: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18