Hotel Front Desk Supervisor

The Hyatt Place Seattle/Downtown is looking for a talented Front Desk Supervisor!

Our Front Desk Supervisors' primary responsibilities are to Provide exceptional, personalized service to each guest and Lead each shift to success. Each supervisor acts as the hotel MOD, taking responsibility for the property in absence of other management. Your leadership, problem solving skills, and incredible service are the primary drivers promoting guest satisfaction. In addition to standard front desk duties (check-ins, check-outs, phones, cashiering, etc), you'll take on additional responsibilities as part of our hotel's management team. Leading, training, coaching, and counseling our front desk agents will be your primary focus.

Essential Job Functions

• Act to ensure the best interests of our guests, our staff, and our hotel at all times.
• Assign and delegate daily tasks to front office personnel.
• Delight hotel guests with friendly, personable service.
• Guest Satisfaction - Respond to guest needs, special request, and complaints as needed.
• Smile, acknowledge, and greet guests at front desk and other public areas.
• Lead your team to success. Provide support, assistance, and training to our front desk agents and other employees.
• Process guest registrations, including the computation and collection of payment.
• Complete shift reports and process all financial transactions, including the verification and process of credit card transactions in accordance with company policies and procedures.
• Act as our guest's personal concierge. Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Supervise completion of your assigned shift checklist.
• Treat fellow team members with respect, dignity, and courtesy.
• Flexible schedule required, including nights, weekends, holidays, and the occasional graveyard shifts as necessary.
• Assist other employees in various assignments.

Our Ideal Candidate:

• Has 2 years of hotel front desk experience
• Previous Hyatt front desk experience preferred
• Is a customer service champion!
• Has previous supervisory experience and is capable of leadership
• Wants to pursue a career in the hospitality industry
• Has previous experience with Opera PMS and Micros POS systems.
• Is personable, peppy, and good with people.
• Excels in a fast-paced environment.
• Has an open mind. We welcome travelers from all cultures and customs.

Amazing Benefits At A Glance:

· ​Free Employee parking available

· Employer paid Orca card after 30 days

· Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

· Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

· Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

· Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

· Other benefits: Dailypay- same day pay up to 80% of your daily earnings

· Shoes Program- 30% off work shoes

· Career Growth Opportunities/ Manager Training Program

· Reduced Room Rates throughout the portfolio

· Third Party Perks (Movie Tickets, Attractions, Other)

· Hyatt Team Member Travel Program (Book Hyatt hotels worldwide starting at $50!)

EQUAL EMPLOYMENT OPPORTUNITY

The Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.

Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Application Question(s):

• Why do you believe you are the best candidate for this position?

Experience:

• Hotel experience: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Relocate:

• Seattle, WA 98109: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $25