What are the responsibilities and job description for the Banquet Captain position at Hyatt Valencia?
The Banquet Captain will coordinate and organize the service details for banquets, receptions, and various social events.
Responsibilities
- Assess banquet schedule and requisition extra help as necessary for efficient operations and service.
- Direct the team in setting up tables, arranging seating, and managing the decoration process to create a welcoming atmosphere.
- Develop a structured serving plan and ensure timely, orderly, and professional delivery of each course with a quiet and courteous atmosphere.
- Manage wait staff and setup teams, providing training to ensure staff readiness and smooth service.
- Warmly greet guests and attend to their needs, observing to anticipate requests, time courses, and transition smoothly when the meal is completed.
- Support the day-to-day operations of the banquet department to ensure efficient event execution.
- Monitor and ensure accurate banquet checks, maintaining financial control and compliance with company policies.
- Actively contribute to both the setup and service processes, ensuring a smooth flow throughout the event.
- Track, maintain, and store banquet equipment, ensuring everything is accounted for and in good condition.
- Adhere to security, safety, and emergency procedures, as well as energy-efficient practices, to ensure the well-being of guests and staff.
- Step into the role of Banquet Manager when needed, overseeing the department’s operations and ensuring event success in their absence.
Education and Experience
- HS Diploma or equivalent
- Minimum 6 months experience in banquets or food services
Licenses/Certifications
TIPS certification and Food Safety certification
