What are the responsibilities and job description for the Customer Service Representative position at Hyundai L&C USA LLC?
Hyundai L&C USA LLC
www.hyundailncusa.com
Job Title: Customer Service Representative
Location: Norcross, GA
Report to: Customer Service Supervisor
About Us: A leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials.
Job Summary: The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. This position is also first point of contact for customers in the showroom.
The Customer Service Representative will perform the following tasks under the leadership of the Product Management Team:
Roles & Responsibility:
- Manage new incoming orders to ensure they flow appropriately through the system and the steps leading to delivery
- Process orders through SAP ERP system
- Maintain existing and newly assigned customer accounts
- Perform Month-end closing, processing and reconciliation
- Consult with assigned customers to understand their distribution networks and determine their needs
- Ensure orders conform to metric policy guidelines
- Recommend process improvement to drive and support continuous improvement within the department
- Prepare and distribute order status reports and weekly metrics
- Perform data analysis for sales monitoring and forecasting
- Coordinate with Canada in planning and scheduling material production
- Communicate profit margins, costs and losses of our material and programs
- Review and submit credit requests from customer to accounting for processing
- Review and allocate warranty replacement slabs on customer orders
- Review freight payables for accounting department
- Identify process improvement, key service trends, and cost savings opportunities.
This role will require usage of the following programs:
- SAP
- COP
- Orbital Credit Card System
Education and Work Experience:
- Minimum High School Diploma
- MS Office & SAP preferred
- Order management experience or SR Customer Service experience needed
