Senior Functional Solution Consultant

JOB TITLE:  Senior Solution Consultant - Functional

DEPARTMENT:  Professional Services – Utilities (PSU)

REPORTS TO: Manager of Professional Services Utilities (PSU)

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION:  Remote (US Based)

TRAVEL:  Up to 75% 

SUMMARY OF POSITION:

Functional Consultants work closely with client stakeholders, design solutions with industry best practices in mind and work with technical team members to implement them.  Preferred candidates will have working experience in the utility industry and Oracle Utilities solutions including Customer Care & Billing (CC&B), Customer to Meter (C2M) and Meter Data Management (MDM).

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide our utility clients with the industry best practices and subject matter expertise for Banner & Oracle Utilities solutions.
• Work with the client business and functional users to document and refine requirements.
• Report project / workstream statuses / risks to Project Managers.
• Conduct business process analysis & business requirement gathering sessions with clients.
• Design solutions, write functional specifications, create and execute test cases, and implement features for Oracle Utilities solutions.
• Work closely and coordinate with the offshore and/or technical members of the project team to ensure accuracy and quality of deliverables.
• Deliver presentations, demos, or training to clients and internal project staff.
• Identify & document gaps between system and business processes.
• Perform functional testing and guide functional testing team.
• Deep understanding of customer portal solutions & products
• Develop and improve project and internal documentation and processes.
• Continue to learn and improve your knowledge of the Oracle Utilities solutions as new versions are released.

 MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• 5 years overall experience in a relevant professional IT environment and software implementations/projects.
• Worked in the utility industry with experience with CIS / Billing and MDM systems.
• Undergraduate degree
• Excellent communication (written and oral) and interpersonal skills.
• Ability to continue education on structured methodologies such as FADE, SDLC, Agile, and other best practices.
• Desire to learn new technologies and utility business practices.