What are the responsibilities and job description for the Universal Teller I position at IBC Bank?
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
705 Teller Operations
Job Summary:
The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationship to identify products and services to meet the customer’s banking needs.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
- Process paying and receiving teller transactions
- Deliver the IBC Experience by providing prompt, efficient and friendly customer service
- Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
- Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
- Perform successfully to the Sales Performance Goals and Referral Programs
- Participate in product and service initiatives for bank growth
- Attend company meetings
- Process foreign currency transactions
- Follow proper procedures to minimize errors and reduce losses
- Assist in solving issues that pertain to customer transactions
- Answer all banking related inquiries
- Operate and maintain all necessary teller equipment
- Assist with branch procedures under dual control requirements including the branch opening/ closing
- Assist on-the-job training for their branch and other branches
- Flexibility to report to work and assist other branches
- Perform the duties of the sales functions
- Perform other duties as assigned
SKILLS
- Good oral and written communication (Bilingual preferred for border markets).
- 10 Key
- Focus on Quality/ Accuracy
- Teamwork
- Sensitivity to Guidelines
- Focus on Sales/ Results
- Service Oriented
- Learning Strategies
- Mathematics
- Critical Thinking
- Problem solver
- Judgement and sound decision-making abilities
EDUCATION & EXPERIENCE
- High school graduate or GED equivalent
- 1 to 6 months cash handling preferred
- 1 years of experience interacting with people preferred
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