Customer Experience Specialist

Customer Experience Specialist

At ICON Meals, our Customer Experience team is the backbone of our organization, working with customers, affiliates, influencers, wholesalers, vendors, and colleagues to deliver exceptional service and solutions. We go beyond resolving issues; we build trust, drive brand loyalty, and foster a culture of excellence based on the 8 tenets of the ICON Order: Gratitude, Service, Ownership, Consistency, Enthusiasm, Achievement, Education, and Connection.

These core values define everything we do - from how we treat our customers to how we support one another as a team. If you live by these principles and are ready to make an impact, we want you on our team!

We’re looking for a proactive, detail-oriented individual who thrives in a dynamic, fast-paced environment and is passionate about making an impact. If you take pride in supporting others, thinking ahead, and mastering your craft - all while having a little fun along the way - we want you on our team!

About the Role

As a Customer Experience Specialist, you’ll be the go-to person for providing assistance and solutions, ensuring smooth operations and exceptional customer satisfaction. This role combines service expertise with a deep understanding of our products, processes, and industry standards to support both internal and external stakeholders.

Key Responsibilities

• Deliver Exceptional Service: Provide prompt, courteous, and personalized assistance in person, by phone, live chat, email, and social media.
• Resolve Customer Concerns: Act as a trusted advisor, addressing inquiries and complaints with empathy, offering practical solutions in a timely manner.
• Master Product Knowledge: Learn, retain, and apply knowledge about food safety, allergens, FIFO principles, and time-temperature controls.
• Maintain Workspace Excellence: Organize and maintain a clean, efficient, and well-stocked work area to support team productivity.
• Support Operational Excellence: Assist with order management, analyzing ship reports, discrepancy reports, and sales data to ensure accuracy and efficiency.
• Foster Team Support: Anticipate team needs, act proactively, and coordinate efforts to ensure seamless operations across departments.
• Embrace Special Projects: Take on additional tasks and projects with enthusiasm, contributing to company success.

Essential Skills & Qualifications

• Service Mindset: A customer-first approach, with a commitment to internal and external satisfaction.
• Sense of Urgency: Thrives in fast-paced environments, tackling tasks with speed and precision.
• Organizational Expertise: Ability to maintain a clean, organized workspace and prioritize multiple responsibilities effectively.
• Big-Picture Thinking: Balances immediate tasks with an understanding of their broader impact on the business and customer experience.
• Eager Learner: Proactively seeks knowledge about food safety, industry standards, and best practices.
• Excellent Communication Skills: Articulate, professional, and effective in both verbal and written communication.
• Tech-Savvy: Proficient in Google Workspace, Gmail, and Microsoft Office. Experience with e-commerce, inventory, and shipping software is a plus.
• Bilingual: Fluency in English is required. Spanish proficiency is highly preferred.
• Experience: Minimum 5 years of professional experience, ideally in customer service or a related role.
• Industry Knowledge: Experience or interest in the food or fitness industry is preferred.

Education Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred.

What We’re Looking For

We’re seeking enthusiastic, proactive, and detail-oriented individuals who thrive on supporting others, solving problems, and creating meaningful experiences. We work hard, but we also know how to have fun—our team enjoys laughter and camaraderie while taking our work seriously. If this sounds like you, let’s talk!

Shift:

• On-site: Monday – Friday, 8:30 AM – 5:00 PM

Why ICON Meals?

At ICON Meals, we don’t just take our work seriously—we genuinely enjoy doing it together. You’ll find a supportive team that values hard work, a sense of humor, and a shared passion for excellence. We are a dynamic, fast-growing company in the food and fitness industry, dedicated to delivering quality meals and experiences to our customers. If you want to grow, innovate, and laugh with us along the way, ICON Meals is the place for you.

Notice to Search Firms:

ICON Meals does not accept unsolicited resumes or candidate referrals from search firms without a prior written agreement. Any resumes or candidate information submitted without such an agreement will be considered the property of ICON Meals, and no fees will be paid for placements resulting from unsolicited referrals. All search firm agreements must be position-specific. Please refrain from contacting us via phone or email.

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Expected hours: 32 – 40 per week

Shift:

• Day shift

Experience:

• Work: 5 years (Required)

Ability to Commute:

• Dallas, TX 75244 (Required)

Work Location: In person

Salary : $18 - $24