Program Manager or Associate Program Manager, Graduate School (1603)

Program Manager or Associate Program Manager, Graduate School (1603)
Pocatello - Main
NOT eligible for remote work, on-campus position
Priority Deadline: January 20, 2025

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

This position will be filled at either the Program Manager or Associate Program Manager level depending on education and experience of the successful candidate. The purpose of this position is to directly and positively impact graduate student enrollment and retention at ISU by providing a primary point of contact for prospective and current graduate students in the graduate programs of assigned Colleges.

This position is not eligible for remote work. It is an in-person on campus position.

Key Responsibilities

• Leading and managing Graduation and Student Retention Initiatives [30%]
• Partnering with graduate programs and contributing to planning and data analysis to optimize graduate student enrollment strategies. Cultivate strong relationships with key stakeholders. [25%]
• Liaison to assigned Colleges and their graduate programs, advisors, faculty, and students to create, facilitate, and implement processes, systems, and plans. [15%]
• Conducts audits and manage program completion verification processes using Degree Works and Banner systems. [15%]
• Guides prospective students regarding admissions procedures and assists current students with understanding graduation policies and procedures. [10%]
• Maintains and monitors information on academic progress of assigned students. [5%]

Minimum Qualifications

• Bachelor's degree in a related field
• Two years of professional experience in higher education or similar industry
• Resilient customer focus
• Excellent teamwork, interpersonal and relationship management skills
• Ability to work with a diverse constituency

To be qualified for the Graduate Program Manager you must meet all of the above minimum criteria PLUS have a Master's degree in a related field OR Two additional years of relevant experience in higher education.

Preferred Qualifications

• Experience with ISU systems including admissions/CRM, and other higher education systems
• Experience with advising international students
• Demonstrated ability to think critically, solve problems, and innovate
• Demonstrated leadership skills and the ability to communicate effectively in both writing and speaking to large groups.
• Ability to learn quickly, work and solve problems independently, and adapt to new technologies and processes
• Demonstrated ability to understand & interpret policies as outlined in documentation.

You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before January 20, 2025. Salary will be $47,325 - $49,000 (Associate Program Manager level) or $50,000 - $54,000 (Program Manager level) per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Posting Number: req2388
Type: Working 12 months per year
Position: Non-classified Staff
Division: Graduate School

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

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