What are the responsibilities and job description for the Call Center Customer Service Agent position at Ideaboxpro?
Join Ideaboxpro as a Call Center Customer Service Agent
About Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our clients' expectations. Our commitment to excellence is reflected in every project and interaction we undertake.
Position: Call Center Agent
Description: We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, engaging with customers to provide support and resolve inquiries while ensuring an exceptional customer experience. As a Call Center Customer Service Agent, you will handle a variety of incoming calls, addressing customer needs promptly and professionally. You will be equipped with professional training and resources to help you excel in your role and make positive contributions to our team.
Responsibilities:
- Answer incoming customer calls and respond to inquiries efficiently.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues in a timely and effective manner.
- Document all customer interactions and transactions in our database.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Assist customers with order placements and adjustments as needed.
Qualifications:
- High school diploma or equivalent required; associate degree preferred.
- Proven experience in customer service or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to handle difficult situations and remain calm under pressure.
- Proficiency in using computer systems and software applications.
Benefits:
- Competitive salary: $800 to $950 per week.
- Opportunities for career growth and development.
- Health and wellness benefits.
- Paid time off and holiday pay.
- Supportive and team-oriented work environment.
Work Details:
- Work Type: In-person (the job is strictly on-site)
- Hours: Minimum 40 hours per week
Location:
- Las Vegas, NV
Join us at Ideaboxpro and be part of a team that values excellence in everything we do!
Salary : $800 - $950
