What are the responsibilities and job description for the Key Account Manager position at Image Solutions, Inc.?
Who You Are
You are the face of the company in the field, a trusted advisor, and a strategic partner to our clients. You build relationships that go beyond account management—your focus is on understanding each client’s business inside and out, identifying opportunities to add value, and ensuring their branded uniform and apparel programs run seamlessly at scale.
You thrive on growth through relationships, taking a proactive approach to consulting, problem-solving, and long-term client success. You don’t just respond to challenges—you anticipate them, leveraging data, insights, and collaboration to streamline processes, improve efficiency, and drive measurable results.
Managing a $4M portfolio, you understand the complexity of large-scale uniform programs that impact tens of thousands of employees across multiple locations. You take ownership of program execution, operational excellence, and continuous improvement, ensuring that every detail is handled and every solution is tailored to your client’s needs.
If you’re a strategic, customer-driven professional who excels at building deep partnerships and helping businesses solve real challenges, we want you on our team.
What’s in It for You?
Serve as a Strategic Partner for Key Accounts
At Image Solutions, we don’t just provide uniforms—we create solutions that help organizations present a professional, cohesive brand image. As a growing leader in the $23 billion branded apparel industry, we partner with regional and national organizations to deliver customized, high-quality uniform programs that fit their unique needs.
What sets us apart is our commitment to service, innovation, and giving back. We donate 10% of our annual profits to charity and prioritize building lasting relationships with our customers through personalized support and seamless execution.
You are the face of the company in the field, a trusted advisor, and a strategic partner to our clients. You build relationships that go beyond account management—your focus is on understanding each client’s business inside and out, identifying opportunities to add value, and ensuring their branded uniform and apparel programs run seamlessly at scale.
You thrive on growth through relationships, taking a proactive approach to consulting, problem-solving, and long-term client success. You don’t just respond to challenges—you anticipate them, leveraging data, insights, and collaboration to streamline processes, improve efficiency, and drive measurable results.
Managing a $4M portfolio, you understand the complexity of large-scale uniform programs that impact tens of thousands of employees across multiple locations. You take ownership of program execution, operational excellence, and continuous improvement, ensuring that every detail is handled and every solution is tailored to your client’s needs.
If you’re a strategic, customer-driven professional who excels at building deep partnerships and helping businesses solve real challenges, we want you on our team.
What’s in It for You?
- Competitive base pay annual bonus, rewarding your ability to grow relationships and drive long-term success.
- Autonomy and ownership in managing a high-value portfolio, where your strategic approach directly impacts client satisfaction and revenue growth.
- A team-first culture that values collaboration, innovation, and shared success.
- Comprehensive benefits package, including medical, dental, and vision insurance for you and your family.
- 401(k) with company matching, helping you plan for your financial future.
- Recognition and milestone rewards at 5, 10, and 15 years, celebrating your contributions and commitment.
- 4-week sabbatical after 5 years, giving you the time to recharge and reflect.
- The opportunity to make a real impact, both within the company and for the clients you serve.
- A company that gives back, including one paid volunteer day per year to support causes that matter to you.
- 6 weeks of paid parental leave, supporting you and your family when it matters most.
- More info: https://www.imageinc.com/careers
Serve as a Strategic Partner for Key Accounts
- Act as the primary relationship lead, ensuring customers see us as a trusted partner rather than just a supplier.
- Provide strategic guidance on program evolution, ensuring their uniform and branded merchandise solutions align with their business goals.
- Leverage deep industry knowledge of products, vendors, and supply chain solutions to recommend innovations and drive long-term program success.
- Lead regular business reviews, delivering insights on program performance, industry trends, and opportunities for optimization.
- Develop a customized approach for each key account, identifying ways to enhance cost efficiency, product selection, and overall program effectiveness.
- Maintain an “in-person” connection to work closely with customer leadership and decision-makers, ensuring their needs are heard, understood, and acted upon.
- Identify potential risks before they become issues, collaborating with the inside account manager and internal teams to develop proactive solutions.
- Keep communication transparent and timely, reinforcing customer confidence in our ability to execute.
- Offer strategic problem-solving, focusing on business impact and long-term program stability rather than transactional fixes.
- Act as the voice of the customer internally, advocating for their needs and ensuring our teams align with their expectations.
- Maintain a high-level perspective on program performance, providing key insights rather than getting involved in daily operational details.
- Utilize CRM and account management tools (HubSpot and Monday.com) to track account health, identify trends, and drive continuous improvement.
- Proven ability to proactively manage customer relationships and execute strategic account plans to drive program success.
- 4 years of experience in B2B account management, sales, or customer success, managing complex customer programs.
- Exceptional organizational skills with the ability to manage multiple priorities and ensure seamless program execution.
- Proficiency in CRM platforms (e.g., HubSpot) to track engagement, optimize workflows, and drive customer success.
- Strong analytical skills, with experience using Excel (pivot tables, v-lookups) to track and analyze performance metrics.
- Problem-solving mindset with a proactive, solutions-oriented approach to overcoming challenges and improving efficiency.
- Experience using project management tools (e.g., Monday.com) to track workflows, deliverables, and deadlines.
- Excellent written and verbal communication skills to engage effectively with customers and internal stakeholders.
- Ability to travel up to 35%, including overnights and weekends if not local to client’s market.
- In market reps will be in-person with key contacts multiple times per week, with on-site work up to 4 – 5 days per week.
- Bachelor’s degree in business, marketing, or a related field (preferred).
At Image Solutions, we don’t just provide uniforms—we create solutions that help organizations present a professional, cohesive brand image. As a growing leader in the $23 billion branded apparel industry, we partner with regional and national organizations to deliver customized, high-quality uniform programs that fit their unique needs.
What sets us apart is our commitment to service, innovation, and giving back. We donate 10% of our annual profits to charity and prioritize building lasting relationships with our customers through personalized support and seamless execution.