3 Mac Support Engineer Jobs in Ashburn, VA

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Mac Support Engineer

Indigo IT

Ashburn, VA | Full Time

$76k-100k (estimate)

0 Months Ago

Network Engineer, Deployment & Support (Labs)

Indigo IT is Hiring a Mac Support Engineer Near Ashburn, VA

Position: Mac Support Engineer

Location:

Ashburn, VA

Job Id: 293

# of Openings: 1

Mac Support Engineer

Ashburn, VA

SUMMARY:

Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers' technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. Recognized on the 2020 Inc. 5000 list of America's fastest growing companies, we are always looking to hire top talent in the field - come join us today!

This position will support the client by providing a core concentration of expertise and support on the MacOS with the primary focus on desktop/laptop support in an enterprise environment.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

Mac experience in an Enterprise Environment is required
Jr. Mac Engineer will possess system knowledge in the areas of MacOS Imaging, Patching, System Certificates, PIV (Smart Card) and Active Directory authentication using Centrify, and DISA (STIGs) security hardening guidelines to effectively support and grow these technologies
Implements, operates, and maintains software distribution and end-point client administration tools through JAMF Pro
Good knowledge/understanding of networking fundamentals (VLANS, Switch accesses and configuration etc)
Provide support for all Mac equipment Apple Laptops, Workstations and Servers.
Experience with a ticketing system- ServiceNow experience a plus
Utilizing JAMF Pro to ensure a standard version level of MacOS and applications across all Macs
Experience in macOS desktop and server support skills
Experience supporting MacOS across a range of versions
Experience supporting common MacOS applications such as Adobe Creative Cloud and Microsoft Office 365
Experience with using and administrating Profiles and Policies using JAMF Pro version 10.0 or later
Experience using terminal commands and simple Bash scripts

EDUCATION, QUALIFICATION, & CERTIFICATIONS:

Bachelor's degree in information systems or related field
2 - 4 years of experience providing IT administration and/or engineering services
Experience utilizing and maintaining enterprise management systems such as CrowdStrike, Microsoft Configuration Manager, and Active Directory
Demonstrated experience within a distributed environment of at least 1,000 workstations and/or servers is ideal
ITIL v3 Foundations Certification is highly desired, but not required
JAMF Pro 100 is required, and 200 Certification is highly desired, but not required
Apple Certified Professional is highly desired, but not required
Experience with ServiceNow is desired, but not required

WORK ENVIRONMENT:

Work is generally performed in a telework capacity but ability to be onsite twice a week is required
Candidate must be able to interface with senior government personal on a daily basis
A low amount of travel away from office may be required

Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Indigo IT, as a federal contractor, requires that employees be fully vaccinated against COVID-19. The company will consider accommodations for those that cannot receive the vaccine due to medical or religious based reasons.

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