Contact Centre Developer

Hey Professionals!!

Hope you are doing well.
We have long term contract role for Contact Centre Developer at Lansing, Michigan
Please review the job description below and let me know -

Position Title:- Contact Centre Developer
Client Location:- Lansing, Michigan
Interview Process:- Web Cam or In-person
Position Type: Contract
Client: State of MI

This technical lead role involves supporting and implementing complex contact center solutions for agencies. Key responsibilities include:

• Leading client-facing interactions and managing multiple stakeholders.
• Coordinating release planning, development, testing, and deployment of IVR enhancements.
• Designing call flows, chat, and API integrations with backend systems.
• Providing expertise on network solutions and NICE CXone products (ACD, IVR, Auto Dialer, WFM, Studio, etc.).
• Implementing skills-based routing for voice, chat, email, and SMS.
• Collaborating with the architecture team to design and deploy APIs.
• Translating business requirements into technical solutions and preparing design documents.
• Troubleshooting issues across multiple teams and overseeing support tickets.

Required Skills:

• 5 years of experience with NICE CXOne (ACD, IVR, Studio, etc.).
• 3 years of experience with NICE CXOne Studio.
• 4 years of programming experience in C#, Java, JavaScript, or Python.
• 5 years of experience with webservice API calls.

Desired Skills:

• Experience in contact center dashboard creation, Salesforce, and intersystem networking.
• Troubleshooting experience with web-based applications like Salesforce/Microsoft Dynamics.