Service Coordinator - 1st Shift

Service Coordinator - 1st Shift
Monday - Friday 6:30am - 3:30pm
Location : St. Peters, Missouri
Pay Starts at $23/hr. and can go up based upon experience!

About Us:
Our Ingersoll Rand/Nash Service Center in St. Peters, MO is looking for an Service Coordinator to join our team! Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. For more information visit: www.irco.com.

Job Overview:
The Service Coordinator provides operational support for the St Peters facility including clerical, administrative, and/or technical responsibilities. This is a position that is on site 5 days per week and is not hybrid or remote.

Responsibilities:

• Clerical: Handles phone & email correspondence. Develops and distributes various correspondence, reports and presentations. May compile and maintain any reference manuals, or other document manuals. May plan, schedule and/or coordinate events, training, etc. Maintains and orders supplies. Maintains departmental files. May schedule maintenance on equipment. May create purchase requisitions. May create and maintain a technical service bulletin for field distribution.
• Operations: Handles CF Blower scheduling and maintains parts shortages list. Works closely with Procurement in multiple plants to maintain due dates. May create shipping documents for incoming/outgoing shipments. Updates log sheets. Maintains vendors or distributor files. Creates and maintains forms, charts, graphs, etc.
• Service: Maintains price lists, administers parts order entry and processing. May direct repair requests to appropriate Service Tech, Service Engineer or Service Center. Reviews and enters warranty service claims ensuring accuracy. Reviews and analyzes claims, expenses and warranty trends, developing warranty report for distribution to applicable GDI departments.
• Training: Develops and maintains record system to ensure appropriate training is completed and recorded per ISO. May assist with software training and provide technical support for department users.
• Quality: Supports quality objectives through utilization of quality work instructions, requisitions, and corrective action notices. May maintain and/or generate quality reports.
• Other responsibilities as assigned or required.

Basic Qualifications

• High school diploma or GED preferred.
• Experience in manufacturing, sales or service environment.
• Effectively communicate with all levels of the organization.
• Must be able to multi-task.
• Must be proficient in Microsoft Office software and SAP.

Travel & Work Arrangements/Requirements:
This position will be based onsite / in-person

What we offer:
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.