Receptionist

We are looking for someone with a positive attitude who loves the wellness industry and can be part of our spa family!

We are on the island in an ideal location close to the beach and have a friendly and welcoming work environment. However, it cannot be stressed enough that we are a fast paced business and resiliency, multitasking, and problem solving are critical to this position and the successful daily operations of the spa. Because of this, a 90- day probationary period will be put into place. After 90 days, you will be evaluated by our manger and owner to determine your suitability to remain at this position. We strive to provide the best customer service and that starts at the front desk with reception! We are a drama-free workplace!

Please do not apply if you have not yet moved to the area or if you cannot start training within the next week to two weeks. This is a relaxed and peaceful environment for clients but very active and busy for reception.

15 - 20 hours per week at the moment. Working every other Saturday is a requirement.

Inis Spa is located in Surf City and is ranked one of the best spas on the North Carolina Coast by TripAdvisor. We offer massage treatment, facials, microdermabrasion, waxing, and reflexology. Our goal is to provide the best possible service to all of our clients and maintain the most professional and positive atmosphere that we can. We are an extremely busy spa, especially during the spring and summer months as Surf City is a large tourist area. Please visit our website, www.inisspa.com, for more information about our business.

Qualified Candidates:

In order to be a qualified candidate for the receptionist position you MUST have:

Customer service skills

Experience answering a busy telephone line

Strong multitasking skills

Strong written and communication skills

Personable and friendly attitude

Professional demeanor (office attire is preferred)

Works well under pressure! Ability to adapt and maintain composure and productivity in a fast paced environment.

Very well organized!

Quick learner

Motivated

Flexibility in hours. You will have a somewhat fixed schedule but we will require some flexibility in availability.

Spa or salon experience is preferred but not required and we will train the right person.

**Preference will be given to those who have experience working in a busy environment and/or in customer relations as well as those who have worked with a scheduling/booking system and/or have knowledge of spa services and practices.**

Responsibilities:

**Do not apply if you think you are unable to satisfy the daily operations of the spa without fatigue or distress! You must be alert and ready to work at all times.

Reception is responsible for:

Answering a highly active phone line

Checking clients in and out

Knowledge of products and services and the ability to explain them thoroughly to clients

Printing client forms

Some filing

Punctual and strong time management skills

Checking and responding to e-mails and voicemails promptly and professionally, sometimes every hour

Proficiency in Microsoft Office, comfort with basic office technology, and capability of learning and mastering salon booking system with confidence and ease.

Handling cash and different forms of payments accurately

Issuing and redeeming multiple types of gift cards and certificates

Laundry (this is a busy spa, so towels, blankets and sheets are to be done throughout the day! This means washed, folded and put away.

Cleaning is a must! Daily light cleaning is expected and required.

Must have flexible availability. Hours will change and or increase. Closed on Sundays. Must be willing to work long days! Must be available for the duration of the work day which is 9:00 am-6:00 pm. You may not work this entire day but being available and flexible is a must! Hours of operation must be attended to by reception at all times, whether that is by yourself or split with the manager/other receptionist. You must be available to open the spa 30 minutes before open hours for opening procedures and potentially stay 30 minutes beyond close for closing procedures and light cleaning.

Serious inquiries only, as we receive an abundance of applications.

Please reply to this job posting with your resume and cover letter if you are interested and feel that you meet the criteria outlined above. Be prepared to provide references and prior work history. Do not call the spa to apply! All applications will be processed through Indeed. Reply to this job posting specifically. We will contact you promptly if you are a chosen candidate. Preliminary phone interviews will be conducted prior to being asked to come in and speak with the manger in person. Please be available to interview at the spa within the next week if called. Thank you!

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

Job Type: Part-time

Pay: $10.00 - $15.00 per hour

Expected hours: 15 – 20 per week

Schedule:

• Morning shift - 8:30am - 1:30pm
• Monday to Friday
• Afternoon shift - 1:00pm - close
• Every other Saturday

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Required)

Work Location: In person

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 15 – 20 per week

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Holly Ridge, NC 28445 (Required)

Work Location: In person

Salary : $10 - $15