What are the responsibilities and job description for the Customer Service Associate - Main Office position at Innovative Labs?
As a Customer Service Associate, you will:
Provide customer facing support for Operations & Logistics.
- Schedule regular calls with customer operations to review Open Orders, Inventory, Scheduling updates & completed production figures.
- Manage incoming PO’s
- Prepare and send weekly Open Order Report (OOR) to customers.
- Prepare and send regular Open Inventory Reports
- Track Due Dates of PO’s and provide updates Account Managers.
- Send COA’s and any other shipment documents to the customer.
Perform as the keeper of Art and catalyst for Specs.
- Manage artwork according to Label SOP; ensure updated revisions are appropriately proofed, communicated to Purchasing and updated in Specs.
- Connect new art with obsoletion of old by communicating internally and with customer to plan finishing or disposing and charged.
- Work with the Quality and Documentation Control team to create and manage customer specifications.
- Fill out and submit required Change Forms and Deviations.
Clear and persistent internal communication with all functional teams.
- Liaise with Scheduling, Production & Shipping to receive & communicate timely updates.
- Manage any CAPA with Quality and customer and ensure timely completion.
- Contribute to the team by helping achieve overall goals and providing customer service coverage when needed.
Other duties as assigned.
What we are looking for:
- Knowledge of Microsoft Outlook, Word, Excel. Knowledge of ERP systems
- Good communication skills
- Attentive to details
- Ability to work as a team
- 2-4 years’ experience in Customer Service or Account Management roles
- Associates degree desired
What we are offering:
- 10 days of PTO and 10 paid holidays each year
- Medical, Dental & Vision Plans offered
- Life Insurance (Basic, Voluntary & AD&D) offered
- Training & Development opportunities provided
About us
Innovative Labs (IL) is a leading developer, formulator, and provider of single serve and multi-dose ingestible health and wellness products for leading brands and direct sales companies. Founded in 2006 by Travis Parry, IL provides highly differentiated formulating, blending, filling, distribution, and other critical services for small-format nutritional supplements, food items, household products and other consumer packaged goods. The company is SQF Food Safety Code Level III Certified and operates highly efficient, state-of-the-art manufacturing facilities with a workforce of over 400 people.
IL was founded in 2006, and is now the largest independent supplier of custom single serve flexible packaging west of the Mississippi. With significant investments in packaging and pasteurization equipment, IL has the capacity to fill hundreds of thousands of pouches a day and the flexibility to meet the demands of large and small production runs. IL provides its health, wellness and nutritional customers with a differentiated advantage of world-class turnkey solutions and full-service, front-end product development. Having achieved the highest and most prestigious regulatory certifications, IL also offers speed-to-market service unmatched in the industry. IL’s customers range from Fortune 100 food and beverage companies to high growth emerging brands, all of whom have access to the Company’s best-in-class service and capabilities.
IL is a state-of-the-art, $100M , private-equity backed manufacturing company headquartered in Springville, UT with offices in St. George, Vineyard and Springville. With over 400 employees and more than 25% year-over-year growth, IL is uniquely poised and funded for a remarkable trajectory of success.
Current employees must talk with Supervisor to talk about this opportunity before applying . And they may need subject to give at least 2 weeks notices to their current Manager/Supervisor/ department. If you have any questions please talk with the HR department.
