What are the responsibilities and job description for the Field Service Technician position at Innovative Office Systems, LLC?
Innovative Office Systems is now hiring Field Service Technicians
Description & Requirements
We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, IOS delivers a seamless, secure and sustainable experience. IOS has long defined the modern work experience. Learn more at www.iosconnect.com and explore our commitment to diversity and inclusion. We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for field service technicians to delight our customers. Training will be provided for the right individual. It is important that our Copier and Printer Field Service Technicians do these things well:
• Provide outstanding service to our clients . It is imperative that their printers are working correctly, and that our customers receive top-notch service at all times. • Use electro-mechanical skills to repair devices. IOS provides training by certified instructors, as well as on-line and in-house training. A good foundation of electrical and mechanical knowledge will help you learn copier and printer repair quickly.
• Achieve key productivity goals. This including 4 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum. Here's what we're looking for in your background, to make sure this is a mutually great fit:
• Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as an HVAC technician, Electrician, Automotive Mechanic or Repair, Military or Veteran with electro-mechanical experience.
• Superior time management skills and RELIABILITY . Our customers are counting on you.
If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! If you're an "always running behind, something's always coming up" person, we'll be honest: this role isn't the best fit for you.
• Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
• Ability to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the work day .
• Brownie points for A , MCSE, or MCP certifications and familiarity with networking IT skills, including a firm grasp of IP networking and common IT protocols (SMB, FTP, SNMP, SMTP). Do you have what it takes?
IOS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Resumes should be sent to marks@iosconnect.com
People with disabilities who need a reasonable accommodation to apply or compete for employment with IOS may request such accommodation(s) by sending an e-mail to greg@iosconnect.com