What are the responsibilities and job description for the Veterinary Office Manager position at Innovetive Petcare?
Description
At Neel Veterinary Hospital , we are committed to providing a place of comfort for both our clients and their pets, in sickness and in health. As a valued member of our team, you will have the opportunity to reach your full potential as a Front Office Manager , taking on key responsibilities that support exceptional patient care.
The Front Office Manager is responsible for overseeing the daily operations of the front office, ensuring efficiency and excellence in client service. This role includes managing client service representatives (CSRs), overseeing accounts receivable processes, and serving as a liaison with referral hospitals. The manager plays a vital role in fostering a positive client experience while maintaining streamlined administrative operations and facilitating effective interdepartmental communication.
You Will Love
Client Service Representative (CSR) Management :
- Recruit, train, and supervise CSR staff, ensuring high-quality client interactions.
- Develop and implement customer service protocols to maintain a professional, empathetic, and efficient front office environment.
- Schedule CSR shifts to ensure adequate coverage for GP, ER, and specialty services.
- Conduct regular performance evaluations, provide constructive feedback, and promote professional growth.
- Address escalated client concerns and complaints promptly and professionally.
Accounts Receivable (AR) Management :
Referral Management :
Operational Oversight :
Team Collaboration and Leadership :
Performance Metrics :
You Will Bring
Minimum 4 years in a management role, including customer service experience.
Proficiency in Microsoft Office Suite and the ability to learn Practice Management Software.
Effective verbal and written communication skills.
Full-time position with availability to work evenings, weekends, and holidays as needed.
Benefits
Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.
At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!
Equal Opportunity Employer Policy
Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Salary : $65,000
