What are the responsibilities and job description for the Crisis Counselor position at Insight Global?
Location: Columbia, MD Hybrid
Duration: Full-Time
Description:
An employer is looking for highly skilled Online Crisis Chat Supervisors & Counselors to join a growing team for a hybrid opportunity in Columbia, Maryland.
As a Supervisor, you will be managing up to 4 digital Crisis Counselors, assisting with escalation, training help and providing any resources they may need. This is a high communication role, with an emphasis on quality assurance.
As a Counselor, you will be responsible for providing online emotional support to individuals utilizing Crisis Chat and Text services including emotional support and resources to all contacts. This includes online communication via email and chat, no phone work is required in this role.
In both roles, you will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources.
This role is a permanent, direct hire opportunity.
Supervisor Shifts: ($28-32/hr.) Hybrid 2 days a week onsite
10 am to 6 pm, Saturday to Wednesday
6 pm to 2 am, Tuesday to Saturday
Counselor Shifts: ($24-27/hr.) Hybrid 2 days a month onsite
6 am to 2 am, Sunday to Thursday
6 pm to 2 am, Wednesday to Sunday
2 am to 10 pm, Sunday to Thursday
6 pm to 2 am, Saturday to Wednesday
Training Schedule:
Week 1: Virtual Training (Mon-Fri 9am-5pm)
Week 2 - 4: Onsite training (Mon-Fri 9am-5pm)
Weeks 5 - 6: Onsite training Mon-Fri during shift hours
Week 7: Work from home/hybrid onsite transition to your selected schedule of days and hours
Salary : $24 - $32
