What are the responsibilities and job description for the Customer Support Manager position at Insight Global?

Job Description

Insight Global's client in Sarasota, FL is looking to hire a Customer Support Manager as a new addition to help manage their growing business and teams. This person will be responsible for providing direct supervision and mentorship to a team of technical and customer support individuals. They will be expanding the team as the company continues to grow and will lead technology and process decisions to continually improve the customer journey. This is an on-site position in Sarasota, FL with a budgeted salary between $80-100k based on experience. Please apply if you're interested!

Required Skills & Experience

3 years of managerial experience over a customer support or technical support team
Experience growing and expanding a team
Strong understanding of customer support tools and technologies

Nice to Have Skills & Experience

Experience with CCTV, Access Control or Video Analytic Systems

Duties and Responsibilities

Provide direct supervision and mentorship to a team of technical support resources

Foster a collaborative and results-oriented environment that prioritizes customer needs, continuous learning and professional development

Serve as the central point of contact for escalated and complex technical incidents or process issues

Develop, monitor and analyze support metrics and customer feedback to drive improvements

Develop and implement support policies, procedures, and best practices

Streamline support processes to enhance efficiency and reduce response times

Implement tools and technologies to optimize support operations

Salary : $80,000 - $100,000

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Customer Support Manager

What are the responsibilities and job description for the Customer Support Manager position at Insight Global?

What is the career path for a Customer Support Manager?

Job openings at Insight Global

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