Sales Support Manager

Job Summary
We are seeking a dynamic and experienced field Sales Support Manager to lead our sales support team. This role is essential in ensuring that our sales support department operates efficiently and effectively, delivering exceptional service to our clients. The ideal candidate will possess strong leadership skills, a client-focused mindset, and the ability to analyze performance metrics to drive continuous improvement.

Duties

• Oversee daily operations of the sales support department, ensuring high levels of client satisfaction.
• Ensure timely, accurate completion of client enrollments.
• Manage and mentor a team of client sales support representatives, providing guidance, support, and mentorship.
• Develop and implement strategies for improving sales support performance and efficiency.
• Analyze sales support metrics to identify trends, areas for improvement, and training needs.
• Facilitate training programs for staff on sales techniques, customer service best practices, and project management skills.
• Foster a positive work environment that encourages teamwork and professional growth.
• Ensure compliance with company policies and procedures while maintaining high standards of quality.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with management to ensure company goals are being reached.
• Provide product information and support to clients, helping them make informed decisions.
• Participate in training sessions to stay updated on product knowledge and sales support techniques.

Experience

• Previous experience in a sales or customer service role is preferred.
• Strong communication skills, both verbal and written, are essential for effective interaction with clients and team members.
• Proficiency in using CRM software and Microsoft Office Suite is advantageous.
• Ability to work independently as well as collaboratively within a team environment.
• A positive attitude and a willingness to learn are key attributes for success in this position.
• Bachelor's degree required.
• 5 years experience required.

Join us as we strive to deliver exceptional service while fostering a supportive work environment. If you are passionate about sales and dedicated to providing outstanding client support, we encourage you to apply!

Job Type: Full-time

Pay: $68,000.00 - $75,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• related: 5 years (Required)

Ability to Commute:

• Augusta, GA 30904 (Required)

Ability to Relocate:

• Augusta, GA 30904: Relocate before starting work (Required)

Work Location: In person

Salary : $68,000 - $75,000