Medical Office Assistant - Mesa

Headquartered in Phoenix, Integrated Medical Services is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

Integrated Medical Services, Inc. is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Medical Office Assistant for our Primary Care clinic in Mesa.  The Medical Office Assistant (MOA)  will be responsible for assisting Physicians, clinical and non-clinical staff in providing medical care, as well as implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills necessary to provide excellent patient care and achieve desired goals.  Additionally responsible for answering incoming calls and scheduling and/or confirming appointments. May be responsible for logging new patient’s incoming referrals and assisting the front office with work related to the support needs of the medical practice.  Instill the IMS mission, vision and values in the work pe

Responsibilities:

• Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate and charts in electronic medical record accurately and efficiently.  Report’s condition of patient which may be indicative of change in the patient's condition to the clinician. Assists providers with exams and minor in office procedures and acts as chaperone as needed
• Performs a variety of office-based testing and treatments related to patient care under the supervision of a clinician, including but not limited to injections, aspirations, and other procedures as needed. May administer medications in accordance with established policies and procedures or as directed.  Uses universal sterile techniques and personal protective equipment as needed at all times to ensure compliance with OSHA regulations
• Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests.  Responsible for communicating test results, patient instruction regarding durable medical equipment and home exercise programs to patient, where directed. Acts as a resource to clinical and non-clinical staff in order to provide optimal patient care
• Provides clerical support with patient/client notification and documentation, to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit.  Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion. Other duties to include scheduling follow up appointments with patients
• Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas.  Disinfects equipment and instruments using appropriate solutions following sterilization procedures.  Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances.  Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs
• Orders supplies and stocks patient care areas. Monitor’s inventory including medication and injectables, i.e., expired medications/equipment, recalls and patient tracking
• Keeps in communication with the front office to aid in patient flow. Responsible for prioritization of patient flow through clinical process
• Front Office Duties when necessary and include: 
• Answering patient calls and directing them to the appropriate department or person o Scheduling and re-scheduling patient appointments
•  Ensure all pertinent information from the patient is registered
• Send letters to patient and/or referring provider when unable to contact them
• Verify eligibility for all appointments
• Sort referrals accordingly to each referral coordinator.
• Coordinate with other MAs to ensure great service of patients
• Collect and/or verify patient demographic, information when checking them in
• Perform other duties as assigned

Requirements:

• High school diploma or equivalent
• Must have a Medical Assisting degree from an accredited college or university. Certification as a Medical Assistant is preferred
• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software
• Front Office experience in a clinic setting preferred
• Requires exceptional interpersonal and communication skills.  Ability to interact with people from different backgrounds and cultures
• Requires the ability to mange multiple changing priorities in an effective and organized fashion
• Must have knowledge of and follow HIPAA guidelines and secure Protected Health Information at all times
• The ability to work in a constant state of alertness and in a safe manner
• Computer skills that support efficient usage of systems
• Desire to deliver the best quality customer service
• Professional demeanor when working with patients face-to-face or over the phone

Education: 

• High School Diploma or GED 
• Must have a Medical Assisting degree from an accredited college or university. Certification as a Medical Assistant is preferred
• Medical Experience and/EHR knowledge preferred.

Compensation:

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining Integrated Medical Services is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.  Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.