Customer Service Manager

IPS is seeking a dedicated Customer Service Manager to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities & Expectations: 

The Customer Service Manager role is a technical position responsible for directing and coordinating all Customer Service activities to ensure an Unmatched Customer Experience.

• Provide proactive customer service for timely and cost-effective completion of all customer service-related activities
• Act as a technical resource to address and resolve inquiries and problems
• Support the outside sales organization and OEM partners
• Review technical requirements of incoming purchase orders and translate to work plan instructions and internal order documents
• Prepare internal material requisition for purchase of materials and services related to order completion
• Complete special price quotations and bids
• Proactively explore and present ideas that improve operations, drive improvement in margins, start to quote, approval to ship, and the overall unmatched customer experience
• Maintain in-depth understanding of products, services and competitors, using knowledge to grow IPS business
• Responsible for Key Customer Facing Metrics: Quality, Time to Quote, Approval to Ship, and Ship to Invoice
• Utilize CIPS tools and processes

Qualifications and Competencies: 

• Sharp analytical thinking and reasoning abilities
• Proficient with Microsoft Office
• Ability to analyze and interpret data and take appropriate action
• Must be extremely detail-oriented with sound problem-solving skills
• Ability to prioritize and maintain a high degree of organization
• Excellent time management
• Ability to communicate technical data in a clear and concise manner
• Possess excellent written and verbal sills
• Prefer 5 years of technical sales or customer service, or similar experience
• Experience in motor repair or related industry
• Experience interpreting and understanding profit and loss statements

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives 
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP) 
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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