Bilingual Customer Service Representative

Bilingual Customer Service Representative (Spanish/English)

Location: Jacksonville, FL (Deerwood)

Schedule: Monday - Friday, 9:00 AM - 5:30 PM or 9:30 AM - 6:00 PM

(Shifts may vary based on business needs)

Salary: $21/hr.

(Quarterly performance bonuses and incentives available)

Benefits:

• Comprehensive health, dental, and vision coverage
• 401(k) with matching contributions
• Tuition reimbursement program
• Quarterly performance bonuses up to $800, unit performance bonuses up to $500, and spot awards ranging from $250 to $500.
• Company-provided lunch daily
• Onsite gym and dry-cleaning services

Position Overview:

As a Bilingual (Spanish) Customer Service Representative, you will be the first point of contact for customers seeking assistance with their claims. You will play a vital role in delivering exceptional customer support while resolving inquiries quickly and accurately. This position requires a bilingual professional fluent in both English and Spanish, with excellent customer service skills and the ability to manage multiple tasks in a fast-paced environment.

If you’re someone who enjoys problem-solving, takes pride in helping customers, and thrives in a high-volume setting, this is the opportunity for you!

Key Responsibilities:

• Provide outstanding customer service by managing 30-60 customer calls daily, answering questions, and resolving claims-related issues.
• Handle escalations professionally, showing empathy and delivering clear, accurate information.
• Input and manage data for claims while multitasking across multiple computer systems and applications.
• Collaborate with internal teams and external administrators to investigate claim statuses and resolve issues promptly.
• Maintain a high level of professionalism and contribute to building strong customer relationships.
• Adapt to evolving business needs, participating in cross-training across departments to support diverse customer service needs (e.g., Credit Protection, Property & Casualty, Debt Cancellation, etc.).
• Process and verify claims information, ensuring accuracy and compliance with policies.

Qualifications:

• 1-2 years of experience with each employer, demonstrating stability and growth in previous roles.
• Bilingual fluency in Spanish and English is required.
• Ability to multitask and use multiple computer programs simultaneously.
• Previous experience in customer service within industries such as insurance, automotive, home protection, or consumer warranties is highly preferred.
• Strong verbal and written communication skills with a professional and courteous demeanor.
• High School Diploma or equivalent required; additional education or certifications in customer service, insurance, or related fields is a plus.
• Experience using Microsoft Word, Excel, Outlook, and other office applications.

Why Join Us:

• Growth Opportunities: Be part of a growing team in a rapidly expanding company that values continuous learning and professional development.
• Positive Work Environment: Collaborate with a supportive, close-knit team where your contributions are valued.
• Comprehensive Training: Initial training will be provided to ensure your success in the role. You'll participate in a classroom setting followed by on-the-floor mentoring to help you navigate our systems and procedures.
• Work-Life Balance: Enjoy a consistent Monday-Friday schedule with no weekend shifts.

If you’re ready to bring your skills to a dynamic and growing company, we encourage you to apply!