Case Manager

Job Type Full-timeDescriptionAbout Interfaith Community Services : At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250 diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!What You'll Do : In the Case Manager-Housing Stabilization role, you'll utilize their experience in social services and knowledge of housing practices and real estate functions to perform a variety of technical paraprofessional duties in support of Interfaith's supportive services programs. The Case Manager provides direct assistance to individuals and families to ensure that their basic housing and / or sheltering needs are met, in addition to aiding with other basic needs.Responsible for creating a positive and empathetic environment while providing case management services including individualized case plans that promote client progression towards securing housing, obtaining benefits, increasing income, and other needs to be self-sufficient and ultimately secure and maintain housingMaintains accurate and timely case records documenting all services providedMonitors participants' progress in developing skills needed to assure positive outcomesAssess and address housing barriers and assist in identifying appropriate housing to meet their needsAssisting client to acquire and submit necessary identification documentation, proof of homelessness, benefits statements, proof of identity, etc.Meets with clients at least weekly to review, evaluate and support individualized housing, financial, and self-sufficiency action plans.Work closely with program service staff to understand individual client needs and preferences related to housingRegularly communicate with the staff about housing alternatives and changes in availabilityPerforms a variety of duties necessary for providing rental assistance to low-income households including conducting income eligibility interviews with applicants to obtain information to determine eligibility for voucher qualification, verifying income, family composition, and related information obtained in interviews through third party verification or other means; performing and verifying computationsPrepare subsidy applications, maintain client housing files, and ensure rent calculations are accurateSchedules and conducts Housing Quality Standards inspections as well as work write-up and follow-up inspections including monitoring compliance reviewsAssists with engaging, managing and retaining landlord and property management company relationships to maintain a robust inventory of permanent housing options for program participantsCultivating and maintaining robust lists of available housing optionsMonitoring and evaluating the housing process to ensure successful collaboration between landlords and the teamProvide customer services response for landlord concernsProvide mediation support to help resolve landlord and tenant disputesAssist in monthly tenant rent payment / invoicingPreparing case related reports and maintain documentation standards as set forth by the program and Interfaith policiesMaintains monthly reporting and data entry as required by the contract, including achievement of productivity goals.May also perform duties similar to those listed under the Housing Choice Voucher Program as they relate to HOME and CDBG programs such as Tenant Based Rental Assistance (TBRA)Travel within the North County area required. Vehicle, driver's license, clean driving record, and insurance are required.Other duties as assigned RequirementsWho You Are : You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll : Bachelor's Degree in Social Work or related field; or equivalent combination of education and experience, required2 years of experience in housing assistance programs, social services programs for low income households, tenant / landlord relations, or a related field, preferredExperience with the Housing Choice Voucher programs, specifically as it relates to the HOME and CDBG programs, such as Tenant Based Rental Assistance (TBRA), preferredBilingual (English / Spanish), preferredADDITIONAL REQUIREMENTSKnowledge of Operations, Policy & Procedures, services and activities of housing programs and on-going monitoring of Affordable Housing programs preferredKnowledge or experience in Housing Quality Standards Inspections / techniques preferredAbility to establish and maintain professional boundaries with clientsAbility to identify problems, and research and recommend solutionsAbility to anticipate and react calmly to emergency situationsAbility to assess emergency situations and respond effectivelyMust have excellent written and verbal communication skillsMust have strong judgement and problem solving skillsAbility to interact with a population of diverse backgrounds and circumstancesWork with spirit of enthusiasm, teamwork, cooperation and a sense of urgencyMaintain a high degree of confidentiality over all matters in the course of business operations including client and employee informationAbility to multi-task in an efficient, thorough, and prioritized mannerAbility to work quickly, accurately and independentlyAbility to anticipate needs, prioritize work and solve problemsMust possess and maintain a valid driver's license and have a clean driving record for insurability under the agency's insurance carrier's standardsWORKING CONDITIONS / PHYSICAL REQUIREMENTSMust be able to perform work in both indoor and outdoor settingsMay be subjected to adverse conditions, including contact from hostile peopleExposure to contagious diseases (hepatitis, HIV, tuberculous, etc.)Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weatherMust have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basisOccasionally lifts, carries and balances objects weighing up to 30 poundsPulls and pushes such objects as file drawers, computers and similar office equipment and suppliesPrioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinkingOccasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplaceMust be able to hear, see including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and originsThe noise level in the work environment is usually lowLocation : On-Site / CarlsbadHourly Rate : $23.00-$25.00Hours : Monday-Friday : 8am-5pmEMPLOYMENT BENEFITS

• Paid Time Off
• Paid Holidays - 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development OpportunitiesInterfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.

Salary : $23 - $25