What are the responsibilities and job description for the Clinical Outreach Manager position at Interfaith Community Services?

Job Description

Description :

About Interfaith Community Services :

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250 diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do :

In the Clinical Outreach Manager position you’ll will oversee the operations of Oceanside Social Work and Homeless Outreach Team, Carlsbad Homeless Outreach Team and Escondido Homeless Outreach. This position is responsible for program administration, clinical operations, service delivery, program compliance, and supervision of staff.

Collaborates with city staff, law enforcement, other Interfaith programs, partnering organizations, and the Alliance for Regional Solutions Bridge Housing Network to address the issue of homelessness
Supervises and monitors staff job performance, complete performance evaluations, ensures on-going staff training and development, and participates in the hiring of staff for department; ensures clinicians provide comprehensive case management services to homeless clients
Identifies client barriers to mental health, housing, substance abuse, and community referrals and develops long-term support plans to ensure previously homeless residents maintain housing and continue to achieve other personalized goals
Performs periodic reviews of staff’s assessments, case plans, progress notes, documentation, and outcomes as appropriate
Researches, recommends and implements best workplace and clinical practices
Provides operational statistics for the agency and community partners and ensures timely and accurate data
Ensures compliance with program goals / objectives and reporting pursuant to grants and contracts for departmental programs; help develop metrics for program accountability and success
Works with other members of the management team to ensure successful communication and coordination between all programs, and participates in strategic planning
Serves as Interfaith’s liaison with other health and human service agencies, both public and private; act as an ambassador of Interfaith to the community, government agencies and others
Facilitates case management meetings, staff meetings, and community trainings
Facilitates and maintains community relationships to create referral pathways for program participants into Interfaith and community-based programs
Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; access and monitor workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement, facilitates the implementation of changes
Develops and manages a comprehensive outreach / working relationship with all stakeholders, elected officials and staff, commercial and private community activists, and clients
Assist the team with administrative tasks as needed
All other duties as assigned

Requirements : Who You Are :

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll :

Master's Degree. required

Must be currently licensed by the State of California as a Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor (LPCC), required

2 years of experience working in a Social Services, Nonprofit or related setting , required

2 years of experience working with severely mentally ill, medically fragile, and homeless population, required

1 year of management experience, preferred

SKILLSETS / ADDITIONAL REQUIREMENTS

Ability to establish and maintain professional boundaries with clients

Knowledge of programs contractual requirements and compliance measures

Knowledge of the principles and best practices of clinical treatment and service delivery

Ability to analyze data and determine the applicability of data, to draw conclusions and make appropriate recommendations Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, assess the capabilities of supervisees and available resources

Demonstrated experience and knowledge of homelessness prevention, intervention, treatment, and support

Must have excellent written and verbal communication skills

Must be highly organized and demonstrate attention to detail

Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints

Demonstrated experience working with a collaborative team

Working Knowledge of MS Office (Word, Excel, and Outlook)

Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization

Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency

Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information

Ability to multi-task in an efficient, thorough, and prioritized manner

Ability to work quickly, accurately and independently

Ability to anticipate needs, prioritize work and solve problems

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

Must be able to perform work in a climate-controlled office setting

May be subjected to adverse conditions, including contact from hostile people

Exposure to contagious diseases (hepatitis, HIV, tuberculous, etc.)

Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather

Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis

Occasionally lifts, carries and balances objects weighing up to 30 pounds

Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies

Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking

Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace

Must be able to hear, see including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins

The noise level in the work environment is usually low

Location : Onsite / Oceanside

Salary : $100,000-$105,000

Hours : Monday-Friday : 8am-5pm

EMPLOYMENT BENEFITS

Paid Time Off

Paid Holidays – 13 scheduled

Flexible Work Schedules

Medical, Dental, and Vision Insurance

AD&D / Group Life Insurance

Flexible Spending Accounts – Medical and Dependent Care

Matched 401(k) Retirement Plan

Early Release Days!

Work Anniversary Bonuses

Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

Employee Assistance Plan (EAP)

Home Ownership Assistance Program

Casual Work Environment

Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.

Salary : $100,000 - $105,000

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