What are the responsibilities and job description for the Associate Managed Services Consultant (Future hire) position at Interlink Cloud Advisors, Inc.?
Description
The Role
We are seeking an innovative Associate Managed Services Consultant to join our Technical Consulting team and experience a rewarding learning and professional development path within our organization. In this role, you will report to the Director of Managed Services and join the front lines supporting our clients in the managed services field. This early-career position is designed to offer an enriching experience where you can leverage your technical expertise while immersing yourself in IT service management. You will have the opportunity to gain a profound understanding of the essential components within the Microsoft 365 stack, enhance your skills through engaging projects, observe and learn from customer engagements, and actively contribute to internal processes and technical advancements.
Responsibilities
- Participate in identifying, creating, and executing IT strategies and support for our Enterprise, Mid-Market, and SMB customers.
- Provide technical support for various IT systems, including Office 365, Windows Tune, Microsoft Azure, Microsoft Exchange, Microsoft Lync, Active Directory, Windows Server, Windows Desktop, MS System Center Suite, and other general IT infrastructure – SAN storage, networking, etc.
- Provide second and third-level user support. We outsource level-one end-user support.
- Provides day-to-day technical, project, and process support and expertise to the client team
- Maintain accurate documentation of technical procedures, configurations, and client interactions.
- Assist with the delivery of deployment and migration projects
- Interface with Clients in a presales capacity to find opportunities and scope projects
- Provide vital customer service while working with Clients on-site or remote
- Find opportunities to drive additional value to our clients while working with them
Requirements
- High school diploma
- 2 years of experience with Office 365, Windows PowerShell, Active Directory, Exchange Server, and Intune
- Ability to establish and nurture internal solid and client-driven relationships and work seamlessly within a collaborative environment
Our Benefits
- Medical, Dental, and Vision coverage
- Flexible schedules, 3 weeks of vacation time annually, 7 paid company holidays, and paid birthday off
- Voluntary supplemental insurances (life, disability, and accident)
- 401(k) with company contribution
- Awarded the 2023 Best Places to Work Winner in Cincinnati by the Business Courier
About Us
Interlink is a nationally recognized IT consulting company, offering the flexibility of a small company while providing stability and benefits usually found at enterprise firms. We work with a "family first" attitude, so we look to hire motivated individuals who understand that accomplishing our goals in supporting our clients while having fun is important. At Interlink, we also believe that working in an innovative, fun, and collaborative environment is key to success. As the winner of The Best Places to Work Award three years in a row, we know what it takes to care for our employees and clients. Get to know more about us and our company culture.
Our Culture Promise
At Interlink, we believe in creating a positive and collaborative work environment where everyone can thrive, grow, and make an impact. We value diversity, equity, innovation, and excellence in everything we do. Interlink is more than just a company; we are a community. You'll enter a supportive, collaborative work environment where everyone has your back. We celebrate your wins, encourage you during challenges (both personal and work), and foster connections beyond the office walls. We are looking for people who share our vision and passion for making a difference. If you are ready to join a team of talented and driven professionals who love what they do, you are in the right place.
Interlink Cloud Advisors is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
#Linkedin-Onsite
