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IT Support Specialist
$71k-101k (estimate)
Full Time 1 Month Ago
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Internal Applications - Job Board for Wiki is Hiring an IT Support Specialist Near San Francisco, CA

San Francisco Headquarters | IT Team | Reports to IT Manager

COVID-19: Allbirds requires all US-based Corporate employees who enter an Allbirds-owned or operated Corporate facility to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment, subject to exemptions for sincerely held religious beliefs, or valid medical reasons.

Who is Allbirds?

At Allbirds, we believe in using business as a force for good. We’re a global footwear and apparel brand with roots in New Zealand and headquarters in San Francisco. Since 2016, we’ve been on a mission to prove that comfort, design, and sustainability aren’t mutually exclusive. Our commitment to creating better things in a better way is fueled by a belief that the fashion industry needs to focus less on flash and more on thoughtfulness. We're a certified B Corporation, meaning we meet rigorous standards of social and environmental performance, accountability, and transparency.We’re dedicated to making the most sustainable products we can using premium natural materials - designed for life’s everyday adventures. In fact, TIME 100 named us for being one of the most innovative companies. Already calling our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

We take our craft seriously, but not ourselves. As part of the Allbirds family, you can look forward to team lunches, product tests, fun company events, inspiring guest speakers, comfortable shoes, sheep puns, and lots of creative ideas.

What does the job entail?

  • Serve as an ambassador for the IT organization on the front line with our internal customers.
  • Provide technical support related to laptops, software, printers, video conferencing equipment, and mobile devices.
  • Identify inbound IT requests and provide triage support for these requests. 
  • Escalate requests internally to other IT members and other departments to ensure the issue is resolved promptly.
  • Work with cross-functional partners to find efficiencies and execute improvements to our internal systems.
  • Highlight trends and patterns from internal customer inquiries, and inject positive change. across the business with creative tools to aid our customers, and a more effective self-help knowledge base.
  • In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Chrome OS, Windows, and various applications including Office and Adobe suites.
  • Experience supporting Cloud and SaaS Applications, including Google Workspace(Gmail, Calendar, Drive, Groups). 
  • Manage a ticket queue, ensuring our internal customers are efficiently taken care of. 
  • Understanding of automated workflows used by the IT team to streamline tasks.

What are we looking for?

  • You love to communicate with people, solve problems, and generally be part of a team that is doing important work. 
  • Experience in a customer-facing environment
  • You get satisfaction making other people's lives better
  • Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas and take ownership of work
  • Experience in GSuite and Okta Administration a plus
  • Incredibly organized and detail-oriented
  • Curious about technology and how it can be used to solve business problems
  • Able to juggle multiple conversations with customers, and track trends and data to help improve customer happiness
  • Curious and eager to question assumptions, and then take the initiative to find creative solutions
  • General understanding of networking (DHCP. DNS, Internal and External IP Structure)
  • Willingness to be in the office 3-5 days per week

What can we offer?

  • Competitive salary equity
  • Medical / Dental / Vision insurance
  • 401k employer match
  • Paid parental leave
  • Wellness Benefits
  • Employee Discount
  • Commuter Benefits
  • Student Loan Repayment Program

Please apply with your resume and cover letter. We're excited to hear from you.

Diversity

Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

Job Summary

JOB TYPE

Full Time

SALARY

$71k-101k (estimate)

POST DATE

02/06/2023

EXPIRATION DATE

02/23/2023

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The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Specialist job description and responsibilities

IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.

01/10/2022: Gainesville, FL

IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.

02/20/2022: Jacksonville, FL

The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.

12/31/2021: Little Rock, AR

These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.

03/08/2022: San Jose, CA

IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

12/13/2021: Brockton, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.

02/27/2022: Lancaster, PA

Some employers may accept IT support specialists without formal education who have computer experience and certification.

01/21/2022: South Bend, IN

Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.

12/26/2021: Daytona Beach, FL

To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.

02/07/2022: Bridgeport, CT

Successful technical support specialists possess common characteristics and aptitudes.

02/08/2022: Gainesville, FL

Step 3: View the best colleges and universities for IT Support Specialist.

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