What are the responsibilities and job description for the Associate Client Relationship Manager position at International Data Group, Inc.?
Overview
IDC is seeking an Associate Client Relationship Manager to join the company's growing proprietary and customized Technology, Media, and Telecom (TMT) research offering to the financial services community. IDC's Investment research team works directly with many of the world's premier sell-side firms, hedge funds, mutual funds, venture capital firms and private equity funds in providing fundamental research support to their analysts. The Associate CRM's primary responsibilities will include providing clients with best-in-class customer service in support of their research projects.
IDC, a division of IDG, is a dynamic and innovative research, data, and events company at the forefront of guiding the global technology market ecosystem. Building upon terabytes of proprietary data, expert thought leadership, and existing trusted products, IDC is creating new digital solutions that serve its customers in fundamentally new ways.
Recruitment Fraud Notice: IDG/IDC/Foundry would like to inform you that we conduct our formal communications via corporate email, our Applicant Tracking System iCIMS, LinkedIn messaging, or directly by phone. We do not use any other platform (including Telegram, WhatsApp, Signal, text, instant message, etc.) to communicate with prospective candidates. If you receive any communication outside of our formal communications channels, please ignore it and block the sender or caller. In addition, we do not ask candidates to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to represent a job offer, please report it as potential job fraud to law enforcement.
Responsibilities
The Associate Client Relationship Manager position will include specific research and client service responsibilities focused on supporting the research needs of sell-side, buy-side, VC and private equity institutions. Ongoing activities will include the following:
- Handling incoming research requests from clients using IDC research and resources
- Create strong partnerships with clients; building credibility by being responsive, diligent, and relevant
- Coordinate research calls, in-person meetings and custom projects with financial clients and IDC analysts
- Cultivate relationships with IDC research analysts and the financial services sales team
- Data entry to log client interactions into internal system
- Assisting with any special projects that arise
- Serve as an overall team player supporting clients and colleagues in a very collaborative environment
Qualifications
- Bachelor's Degree or equivalent experience
- 2 years of relevant client facing experience
- A strong understanding of the research needs of the investment community as well as a strong interest in technology
- Time management skills, especially when it comes to managing multiple client inquiries Positive perspective and a good sense of humor
- Strong collaboration skills
- Excellent verbal and written communication skills
- Software proficiency (e.g. Microsoft Office programs, Canva, PowerBI)
This position is based in Needham, MA and utilizes a Hybrid work model and includes limited travel outside of Needham.
IDC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.At IDC, we are committed to fair and equitable pay practices. We pay our employees equitably for their work, commensurate with their individual skills and experience. The expected total annual compensation, depending on location and experience, is between $55,000 and $65,000 and is inclusive of base salary and variable compensation (if applicable). Salary range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process. This process considers the experience, education, certifications, and skills required for the specific role, equity with similarly situated employees, as well as employer-verified US region-specific market data provided by an independent 3rd party partner.
Salary : $55,000 - $65,000
