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Job Overview
The Client Services Lead will ensure clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Essential Functions
• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
• May conduct product/services and process training for clients and other employees.
• May conduct service meetings at client sites.
• Represents IQVIA on external client projects.
• May mentor and lead other client service reps and represent the manager in their absence.
Qualifications
• Bachelor's Degree required
• Minimum of four (4) years of related work experience required
• Broad knowledge of the concepts, practices and procedures of the client service representative field required
• Broad knowledge of IQVIA products and the Pharmaceutical industry preferred
• Meeting facilitation, presentation and training experience required
• Proficiency in PC applications, such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Ability to travel to clients and IQVIA offices as appropriate
• Accreditation preferred in multiple business lines of IMS service certification program required
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
Full Time
Business Services
$71k-93k (estimate)
01/28/2023
10/27/2023
iqvia.com
DANBURY, CT
>50,000
2016
Public
JAMES ERLINGER
$10B - $50B
Business Services
IQVIA is a healthcare research company that provides advanced analytics clinical research services to the life sciences industry.
The job skills required for Client Services Lead include Planning, Initiative, Microsoft Office, Commitment, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Lead positions, which can be used as a reference in future career path planning. As a Client Services Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Lead. You can explore the career advancement for a Client Services Lead below and select your interested title to get hiring information.