At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary:At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Today, we help our customers, including 95% of the Fortune 1000, to preserve priceless art, restore classic films, outsource their data centers around the globe and more. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here you will be part of a team that doesn't just embrace what's exceptional. It is exceptional.
Success in this role requires strategic and innovative thinking, a proven track record of delivering new customer-facing software products at scale, rigorous analytical skills, and a passion for automation and data-driven approaches to solving problems. The ideal leader will consistently lead by example, be a role model, and a strong change agent for your team and the larger technology team.
Organizational Leadership:Executive Leadership
Building & leading high-performance teams
Risk & Change Management
Global delivery & team management
Outsourcing & cost optimization
Technology Portfolio / Program Management
Strategy Leadership (Digital)
Digital Transformation Strategy
Design Thinking/Service Design
Business Process Digitization
Product Management & Agile Delivery/DevOps models
Technology Strategy & Delivery
Experience Required:15 years of overall experience 5 years of leadership experience
Prior experience building and managing a team of engineers and developers
Ensure successful delivery of a large portfolio of initiatives using SAFe (scaled agile framework)
Experience taking part in discussions with product management, IRM business operations, sales / pre-sales teams and direct customer-facing meetings.
Experience with ECM, IDP, or document management systems
Strong knowledge of cloud infrastructure and services (GCP, AWS, and Azure)
Strong Knowledge of Microservices Architecture and Design
Familiarity with Low-code / No-code platform engineering
Familiarity with SaaS platform engineering
Familiarity with BPM Solutions
The position requires strong interpersonal and communication skills, and the ability to collaborate with stakeholders in product management, IT, marketing, finance, and sales teams
Essential Job Functions:Ability to build, maintain, and lead a team of senior software engineers and architects to create solutions for new and existing product features requirements and customer solutions.
Built platform components by identifying the market and client needs.
Tactical implementation of platform and increase adoption of platform by spearheading solution design and collaborative rollouts.
Work directly with customers and/or product management to understand application and cloud architectural requirements, which include functional, security, integration, and performance requirements.
Identify risks, assumptions, and mitigation strategies associated with the different elements of solution design and architecture.
Provide input into project implementation plans.
Assist in troubleshooting major issues encountered with the implementations and/or newly developed product features.
Utilize design thinking methodologies and processes to facilitate development of solution design and architecture.
Coach and mentor Insight engineering team members.
Work with Insight product management and other Insight team members on existing features and future roadmap items.
Participate/Lead design and solution discussions with various Iron Mountain partner vendors.
Stay current on various Cloud, AI/ML, Content Services, RPA, and BPM practices/technologies.
Analyzes and resolves issues; Escalates issues to senior management when required.
Support and promote Iron Mountain core values.
Responsibility and Authority:Oversight of design and delivery of effective solutions for InSight customers.
Liaison with Solution team to bring effective solution to customers in a timely manner
Responsible for the transition of the implemented features to account management and L3 support.
Responsible for guiding the InSight technical implementation team on end-to-end solutions.
Responsible for identifying, resolving, and when necessary, escalating any issues that may be impeding the success of the project.
Responsible for team management, including setting goals, evaluating performance, and building a strong talent pool.
Functional Knowledge
Skills & Competencies:Strong technical background and understanding of enterprise solutions including networking, storage, hardware, and software layers.
Strong understanding of Cloud Technologies and solutions (GCP or AWS or Azure)
Strong understanding of Machine Learning and AI techniques, including usage of cognitive services and open source models.
Working knowledge of Agile frameworks
Strong understanding of Electronic Content Management Systems and Business Process Management Systems.
Proficient in 5 or more of the following technologies/languages
Python
Java
SQL
BPMN
REST APIs
JSON/XML
Kubernetes
Computer Vision / NLP
Strong research, analytical, and problem solving skills
Strong verbal, interpersonal and written communication skills
Ability to multitask and prioritize issues in a complex environment.
Ability to participate and contribute in discussions related to ML/AI, ECM, BPM with various industry leading vendors.
Architecture certification (e.g. TOGAF, ZACHMAN) is a plus
Education:Minimum of Bachelor's degree in Computer Science, Computer Engineering or other related field required
MBA is a plus
\Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0073045