Position: Spa Concierge

At Privai Spa and Salon in Reston, The Spa Concierge responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system, charging for services performed. Additionally, the Spa Concierge drives retail sales through engagement of customers.

Position Requirements:

• Must be detail-oriented and have the ability to multitask.

• Ability to be efficient and productive in a luxury, fast-paced environment.

• Must have enthusiasm and possess excellent customer service skills.

• Must possess basic math skills.

• Enjoy working with people and possess a friendly and outgoing personality.

• Excellent communication, listening and computer skills.

• Must be a team player.

• Must have weekend availability.

Duties and Responsibilities:

• Be on time for shift and maintain consistent, regular attendance record

• Properly open and close spa each day according to Standard Operating Procedures.

• Accurately book, change and cancel spa appointments.

• Acknowledge and greet everyone who enters and leaves the spa.

• Ensure that the check-in, check-out and payment process is handled in accordance with company policy

• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.

• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.

• Familiarity with Spa Booking Softwares

• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently.

• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests.

• Handle guests’ questions and concerns promptly, professionally and courteously.

• Maintain complete confidentiality in all guest matters in accordance with company policy;

• Provide accurate, appropriate and immediate responses to all requests of guests, ensuring complete guest satisfaction.

• Maintain a clean; safe, fully stocked and well organized work area.

• Ensure adequate stock of supplies and equipment; inform management when stock is low.

• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.

• Maintain a positive attitude and contribute toward a quality work environment.

• Ability to perform the duties of the Retail Consultant as needed.

• Assist in all areas of spa operation as requested by management.

• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Experience Requirements:

• Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR • Minimum of 1 year of employment within a Hotel environment or Spa